Tier 1 Support Engineer

New

Skills

Customer communication Information security Networking RADIUS Remote support SaaS environment SCIM Single Sign-on (SAML) Technical support Troubleshooting

Join JumpCloud as a Tier 1 Customer Support Engineer, where you will provide exceptional technical support to our global clientele. As part of an AI-powered unified IT management platform, you will troubleshoot and resolve complex issues while collaborating with various teams to enhance user experience.

Key Responsibilities
  • Provide technical support via email, phone, chat, or remote web sessions.
  • Manage and resolve high-priority support tickets.
  • Collaborate with peers and escalate issues effectively.
  • Maintain an understanding of the JumpCloud platform.
  • Develop knowledge base articles to share insights.
Required Skills & Qualifications
  • 3+ years in a technical, customer-facing role, preferably in SaaS.
  • Experience with SAML, SCIM, and RADIUS configurations.
  • Strong communication skills in English.
  • Understanding of information security best practices.
  • Ability to thrive in a fast-paced environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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