Customer Support Staff

New

Skills

Apis Cloud Communication Crm Crm systems Customer Experience Customer Service Documentation IT Helpdesk Payment Processing Product Management Technical Documentation Technical Support Tech Support Troubleshooting

Job Overview

As a Customer Support at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively.

Responsibilities
  • Deliver high-quality technical support via chat, phone, and web channels, ensuring timely and effective resolution of customer issues.
  • Triage and troubleshoot software incidents, escalating complex or code-related issues to Sustained Engineering as needed.
  • Author and maintain Knowledgebase articles using KCS (Knowledge-Centered Service) methodologies to promote self-service and reduce case volume.
  • Maintain accurate and professional case documentation, ensuring all interactions are clear, concise, and actionable.
  • Analyze case trends and categorize incidents to identify root causes and inform product improvements.
Requirements & Qualifications
  • Hands-on experience in Technical support, IT helpdesk, or contact center role, preferably in a B2B SaaS environment.
  • Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently.
  • Excellent written and verbal communication skills.
  • Customer-first mindset with a commitment to delivering exceptional service.
  • Ability to collaborate across teams and manage multiple priorities in a fast-paced setting.
  • High school diploma required; additional technical certifications or coursework are a plus.
  • Experience with one or more of the specified technical areas is beneficial.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

Share this job:

Similar Jobs

LLVM Compiler Developer

Posted 54 days ago

Develop and enhance LLVM and Clang based toolchain components

Collaborate with LLVM community for continuous integration

Back-end Bash C C++

Compiler Engineer (LLVM, C++)

Posted 54 days ago

Hiring experienced Compiler Engineers for LLVM and Clang toolchain development

Responsibilities include analyzing requirements, designing, and collaborating with the LLVM community

Back-end Bash Communication Llvm

LLVM Compiler Developer Role

Posted 54 days ago

Enhance and maintain LLVM/Clang-based toolchains

Support and optimize code for diverse platforms

Back-end Bash C++ Communication

C# Backend Engineer Remote

Posted 54 days ago

Develop and maintain backend C# services and APIs

Collaborate remotely with a distributed team

Agile Agile Methodologies Api Development Back-end

LLVM Compiler Engineer Role

Posted 54 days ago

Enhance and implement LLVM toolchain components

Extend open source compilers for new platforms

Back-end Bash C++ Communication

C# Development Engineer

Posted 54 days ago

Contribute to back-end services used by company products

Collaborate with a global team

Agile Agile Methodologies Ai Tools Api Development

LLVM Compiler Engineer

Posted 54 days ago

Seek experienced Compiler Engineers for LLVM and Clang toolchain

Collaborate with LLVM community and contribute to public repositories

Back-end Bash Communication Llvm

Back-End C# Developer

Posted 54 days ago

Enhance back-end services for millions of users

Collaborate with a global team on complex API implementations

Agile Agile Methodology Api Integration Back-end

LLVM Compiler Development

Posted 54 days ago

Enhance and implement components of the LLVM toolchain

Extend open source LLVM and Clang code bases

Back-end Bash Communication Llvm

Remote Junior Financial Analyst

Posted 54 days ago

Hire a remote Junior Financial Analyst

Provide financial analysis and reporting

Accounting Budgeting Communication Data Analysis

Accountant Analyst

Posted 54 days ago

Prepare financial reports, Analyze critical metrics, Enhance data integrity, Collaborate with

Assist in

Collaboration Communication Data Analysis Financial Reporting

Remote Account Executive Role

Posted 54 days ago

Promote Acquia's Optimize solutions

Drive digital platform sales remotely

Account Executive Account management B2b Sales Business Development

Senior Product Manager RMM

Posted 54 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

Senior C++ Virtualization Developer

Posted 54 days ago

Integrate backup solutions with virtualization and cloud platforms

Ensure reliable cross-platform VM backup and restore operations

C++ Cloud Devops Linux

Senior Go Cloud Developer

Posted 54 days ago

Develop scalable cloud disaster recovery services

Design and implement high-load distributed systems

Algorithms Architecture Cloud Cloud Services

Growth Sales Representative Role

Posted 54 days ago

Hire a remote sales representative

Promote customer experience automation

Automation Business Development Communication Crm

Senior Brand Experience Designer

Posted 54 days ago

Hire a remote designer

Enhance brand experience

Adobe Creative Suite Cross-functional teamwork Customer Experience Digital Marketing

Senior Marketing Analyst Role

Posted 54 days ago

Offer a remote full-time analyst position

Drive business growth through marketing analytics

Cross-functional Collaboration Customer Experience Data Analytics Digital Marketing

Senior SMS Product Manager

Posted 54 days ago

Hiring a remote Senior Product Manager

Driving SMS product strategy and execution

Agile Methodologies Analytical Skills Cross-functional Collaboration Market Analysis

Product Marketing Manager

Posted 54 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Senior Product Manager, Growth

Posted 54 days ago

Hiring a Senior Product Manager focused on growth initiatives.

Remote full-time position suitable for candidates in Canada.

Cross-functional Collaboration Data Analysis Leadership Market Analysis

Customer Support Enablement Manager

Posted 54 days ago

Hire a remote support enablement manager

Enhance customer support team performance

Client Communication Customer Support Process Optimization Remote Collaboration

Night-Shift Support Specialist

Posted 54 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 54 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

English Gaming Support Agent

Posted 54 days ago

Handle customer support issues effectively for a game studio

Assist players with account and technical problems

Customer Service Customer Service Experience Customer Support English

Gaming Support Agent Role

Posted 54 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Thai-English Gaming Support Agent

Posted 54 days ago

Deliver bilingual gaming customer support

Resolve technical and account-related issues

Android Customer Service Customer Support English Language Proficiency

Multinational Customer Support Agent

Posted 54 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Remote Product Manager

Posted 54 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Product Success Specialist Role

Posted 54 days ago

Hire a remote product success specialist

Support customers using Aha! software

Analytical Skills Cross-functional Communication Customer success Customer Support

Remote Product Designer

Posted 54 days ago

Hire a remote Product Designer for full-time position.

Create intuitive and visually appealing product designs.

Collaboration Communication Figma Product

Remote Social Media Copywriter

Posted 54 days ago

Hiring a remote Social Media Copywriter for Ahrefs

Full-time position with 100% remote work

Communication Content Creation Copywriting Data Analysis

Senior Staff Software Engineer - Payments

Posted 54 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

APAC Emergency Response Lead

Posted 54 days ago

Lead rapid emergency housing activations in APAC.

Coordinate with partners and government for disaster response.

Communication Leadership Partnerships Risk Assessment And Mitigation

SOX Technical Control Testing

Posted 54 days ago

Evaluate and test IT controls for SOX compliance.

Collaborate with technology teams to assess and improve control design.

Accounting Change Management Communication Documentation

Staff Software Engineer, Tax

Posted 54 days ago

Lead and scale tax engineering systems at Airbnb

Collaborate cross-functionally on global platform initiatives

Apis Architecture Backend Development Cloud Platforms

Senior Product Recruiter, India

Posted 54 days ago

Recruit specialized technical talent in India

Collaborate with internal teams for efficient recruiting

Communication Creative Data Management Engineering

Compliance Engineering Manager

Posted 54 days ago

Lead a team focused on compliance with global financial regulations in the Payments space

Collaborate extensively with cross-functional teams to ensure compliance is integrated throughout the platform

Architecture Communication Compliance Cross-functional Collaboration

Senior EX Ops Coordinator

Posted 54 days ago

Support HR programs and maintain data accuracy

Enhance employee experience through process improvements

Communication Customer Service Data Management Google Suite

Senior Developer Support Engineer

Posted 54 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Recruiter Go-to-Market

Posted 54 days ago

Hiring a remote Recruiter for Go-to-Market roles.

Conducting full recruitment process from sourcing to offer acceptance.

Airtable Communication Interpersonal Skills Interviewing

Senior Product Marketing Manager

Posted 54 days ago

Promote customer-focused marketing initiatives

Drive product adoption and retention

Analytical Skills Analytics Automation Campaign Management

Technical Account Manager Remote

Posted 54 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Partnerships Director Role

Posted 54 days ago

Expand strategic partnerships

Drive business growth

Business Development Communication Leadership Partnerships

Remote Developer Support Engineer

Posted 54 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Strategic Accounts Executive DACH

Posted 54 days ago

Hire remote account executive

Expand strategic accounts in DACH

Account Executive Account management Business Development Crm

Remote Technical Support Specialist

Posted 54 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Remote Strategic Account Executive

Posted 54 days ago

Manage strategic accounts to drive revenue growth.

Build strong relationships with key clients.

Account Executive Account management B2b Business Development

Transaction Monitoring Lead

Posted 54 days ago

Hiring a Transaction Monitoring Lead to enhance compliance capabilities

Optimizing TM rules and alert systems to reduce false positives

Automation Documentation Fraud Detection Monitoring