Tech Support Engineer, Edtech

New

Skills

Active directory Customer Support Documentation Management Windows Server

Job Overview

As a Technical Support Engineer in the Edtech field, you will be responsible for responding to support queries from schools and VAR partners, diagnosing and resolving product and networking issues, and providing technical guidance during deployment and post-implementation.

Responsibilities
  • Respond to support queries via phone, email, and chat
  • Diagnose and resolve product, configuration, device, and networking issues
  • Own cases end-to-end with clear updates and follow-through
  • Log incidents within internal systems
  • Escalate complex issues with detailed diagnostics
Requirements & Qualifications
  • Experience in customer-facing technical support or IT support
  • Strong understanding of networking fundamentals and infrastructure troubleshooting
  • Hands-on experience with Active Directory and Windows Server
  • Familiarity with firewall and network configuration
  • Experience supporting various devices such as ChromeOS, Android, iPadOS, and macOS

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Platform Engineer Role

Posted 12 days ago

Support Windows systems infrastructure

Automate tasks using scripting languages

Active directory Ansible AWS Azure

Windows Platform Engineer

Posted 12 days ago

Automate and manage Windows infrastructure

Leverage cloud and IaC technologies

Active directory Ansible AWS Azure

Windows Platform Engineer Staff

Posted 12 days ago

Manage and optimize Windows infrastructure

Automate system tasks using scripting and IaC tools

Active directory AWS Azure Cloudformation

Identity Access Engineer Role

Posted 12 days ago

Provision and deprovision system access securely

Streamline and automate IAM processes

Active directory Cloud Cyber Security Engineer

Penetration Testing Analyst

Posted 12 days ago

Seeking a talented Application Penetration Tester.

Identifying and exploiting vulnerabilities in applications.

Active directory Analyst AWS Azure

Azure Cloud Practice Engineer

Posted 12 days ago

Design and manage Azure infrastructure solutions

Implement and govern identity management with Active Directory

Active directory Azure CI/CD Cloud

Google Workspace Deployment Lead

Posted 12 days ago

Lead and execute Google Workspace deployments

Ensure successful migration and data integrity

Active directory Architecture Azure Engineer

Junior System Engineer Role

Posted 12 days ago

Implement and maintain Azure-based VDI solutions

Support and troubleshoot user and system IT issues

Active directory Powershell Technical Documentation Windows operating system

M&A Architect - Consulting

Posted 12 days ago

Design and execute merger, acquisition, and divestiture projects

Collaborate across business units for comprehensive solutions

Active directory Architecture Azure Cloud

Solutions Engineer - Central

Posted 12 days ago

Be the technical expert during sales cycles

Partner with AEs for deep technical discovery

Active directory Apis Firewalls Python

Broadcast IT Engineer II

Posted 12 days ago

Collaborate and integrate IT workflows for real-time broadcast

Provide on-site support for live event staging and broadcasting

Active directory Autocad Dhcp Dns

Senior IT Consultant (NYC)

Posted 12 days ago

Consult with clients to research solutions and implement projects

Improve processes, document workflows, train users

Active directory Azure ad macOS Microsoft 365

Remote VP Customer Success

Posted 12 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Customer Support Specialist (Ireland)

Posted 12 days ago

Hiring a Customer Support Specialist based in Ireland for a full-time remote position.

Assisting customers with technical issues and providing product information.

Communication Skills Crm software Customer Support Interpersonal Skills

Customer Support Enablement Manager

Posted 12 days ago

Hire a remote support enablement manager

Enhance customer support team performance

Client Communication Customer Support Process Optimization Remote Collaboration

Gaming Support Agent

Posted 12 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

English Gaming Support Agent

Posted 12 days ago

Handle customer support issues effectively for a game studio

Assist players with account and technical problems

Customer Service Customer Service Experience Customer Support English

Gaming Support Agent Role

Posted 12 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Thai-English Gaming Support Agent

Posted 12 days ago

Deliver bilingual gaming customer support

Resolve technical and account-related issues

Android Customer Service Customer Support English Language Proficiency

Product Success Specialist Role

Posted 12 days ago

Hire a remote product success specialist

Support customers using Aha! software

Analytical Skills Cross-functional Communication Customer success Customer Support

Remote Technical Support Specialist

Posted 12 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Remote Customer Support Specialist

Posted 12 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Gaming Support Agent APAC

Posted 12 days ago

Deliver remote customer support for gamers

Resolve technical, account, and purchase issues

Account management Android Communication Skills Crm systems

Remote Customer Advocate Role

Posted 12 days ago

Recruit remote Customer Advocate

Support Apollo platform users

Collaboration Communication Skills Crm systems Customer Support

Remote Community Manager Role

Posted 12 days ago

Hire a remote Social Community Manager

Enhance Apollo’s online user engagement

Communication Skills Community engagement Content Creation Customer Support

Remote Senior Support Engineer

Posted 12 days ago

Hiring a remote Senior Support Engineer 1

Full-time position in Poland

Collaboration Tools Communication Skills Customer Support Engineer

Remote Support Account Manager

Posted 12 days ago

Hire a remote account manager

Provide expert support for Atlassian tools

Account management Account manager Atlassian Tools Cloud Services

Remote Happiness Engineer

Posted 12 days ago

Hire a remote Happiness Engineer for customer support and success.

Full-time position with no geographical restrictions.

Communication Customer Satisfaction Customer success Customer Support

Remote Technical Support Engineer

Posted 12 days ago

Provide remote technical support

Enhance customer satisfaction

Collaboration Communication Skills Customer Support Dns

Happiness Engineer - Customer Support

Posted 12 days ago

Providing customer support via email and live chat

Advocating for customer needs internally

Advocacy Communication Communication Skills Customer Experience

Happiness Engineer Job Opportunity

Posted 12 days ago

Provide excellent customer support via email and live chat

Enhance customer experience and identify problems

Communication Customer Experience Customer Service Customer Support

WordPress Solutions Architect

Posted 12 days ago

Deliver high-quality WordPress websites efficiently

Enhance customer satisfaction and retention

Ai Tools Content management systems Cross-functional Collaboration Css

Customer Support Team Lead

Posted 12 days ago

Lead and support a team of Support agents

Deliver performance evaluations and career discussions

Customer Support Leadership Performance evaluation Problem-solving

LMS Administrator Role

Posted 12 days ago

Manage and optimize LMS content and structure

Ensure data accuracy and system quality

Agile Methodologies Automation Communication Css

Fleet Card Support Lead

Posted 12 days ago

Deliver high-quality Tier 2 customer support

Resolve complex fleet card issues and concerns

Communication Crm systems Customer Service Customer Support

Remote Support Specialist I

Posted 12 days ago

Hire a remote support specialist

Provide customer support for Brex

Analytical Skills Communication Communication Skills Customer Service

Remote Software Engineer Support

Posted 12 days ago

Enhance customer support processes through software solutions.

Collaborate with cross-functional teams to address technical issues.

Agile Methodologies Api Integration Customer Support Database Management

Remote Customer Support Associate

Posted 12 days ago

Provide excellent customer service in Italian and English; Resolve customer issues efficiently;

tify customer needs and recommend suitable products/services; Maintain accurate customer records;

Adaptability Communication Skills Customer Support English

Cloud Support Engineer

Posted 12 days ago

Provide technical support to customers leveraging Ubuntu and open source products

Resolve complex customer problems related to Canonical's portfolio of products

AWS Bash Cloud Cloud Computing

Linux Support Engineer

Posted 12 days ago

Provide technical support to customers using Ubuntu and open source products

Deliver outstanding technical support and satisfaction across various platforms

Bash Cloud Computing Communication Communication Skills

Partner Sales Manager - HPE

Posted 12 days ago

Build trusted relationships with HPE

Increase Canonical market share and attach rate

Cloud software Cloud Technologies Communication Containers

Support Engineering Manager Role

Posted 12 days ago

Deliver world-class technical support

Ensure customer satisfaction and SLA compliance

Cloud Communication Customer Support Devops

Linux Support Engineer Role

Posted 12 days ago

Deliver outstanding technical support for Linux desktop and devices

Resolve and manage customer issues efficiently

Bash Scripting Configuration Management Customer Support Devops

Support Engineering Manager

Posted 12 days ago

Lead and manage a support team in a remote environment

Ensure high customer satisfaction through efficient support services

Cloud Communication Communication Skills Customer Support

Cloud Support Engineer Role

Posted 12 days ago

Provide expert technical support for Ubuntu and open source products.

Resolve complex cloud and Linux system issues for enterprise customers.

Cloud Customer Support Devops Docker

Remote Support Engineer AMER

Posted 12 days ago

Provide remote technical support

Ensure Sunday coverage for AMER

CI/CD Customer Support Devops Documentation

EMEA Support Engineer Role

Posted 12 days ago

Provide expert technical support

Enable seamless DevOps workflows

CI/CD Customer Support Devops Documentation