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Senior Support Engineer

New

Skills

API Debugging Customer Support Datadog Documentation Maintenance Engineering Collaboration Mentorship Rollbar Sumologic Technical Leadership Troubleshooting

As a Senior Support Engineer I, you will play a crucial role in collaborating with Customer Support, Engineering, and Customer Success teams to troubleshoot and resolve complex customer issues. This position requires a strong technical background and excellent communication skills to explain technical concepts to non-technical audiences. You will also be responsible for maintaining internal tools and documentation, providing mentorship to the Support Engineering team, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Collaborate with cross-functional teams to troubleshoot and resolve complex customer issues.
  • Own internal tools, runbooks, and diagnostics to enhance productivity.
  • Provide technical leadership and mentorship to the Support Engineering team.
  • Maintain and update internal support documentation.
  • Provide call-back resolution for customers as needed.
Required Skills & Qualifications
  • 5+ years of customer-facing technical experience with enterprise customers.
  • Excellent written and verbal communication skills.
  • Deep experience debugging complex API issues.
  • Familiarity with Sumologic, Datadog, and Rollbar.
  • Strong ownership mentality and commitment to end-to-end customer experience.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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