Customer Success Manager II

New

Skills

Customer Feedback Analysis Customer Relationship Management (CRM) Google Suite Implementation Management MS Office Suite Product Improvement Strategies SaaS Slack Time Management Zoom

The Customer Success Manager II plays a pivotal role in ensuring the satisfaction and success of high-value customers. This position involves regular engagement, proactive relationship management, and collaboration with internal teams to drive product improvements and enhance customer experiences.

Key Responsibilities
  • Conduct regular check-ins, quarterly reviews, and audits for high-value customers.
  • Build and manage relationships with high-ticket customers; set expectations.
  • Lead on-time implementations and onboarding for select clients.
  • Translate customer feedback into actionable product improvements.
  • Collaborate with internal teams to align processes and meet customer needs.
  • Stay up-to-date with product updates; educate customers.
Requirements & Qualifications
  • Bachelor’s Degree or equivalent SaaS experience preferred.
  • 3+ years in a customer-facing/implementation role (SaaS).
  • Prior experience using HighLevel or similar vertical solutions.
  • Proficiency in MS Office, Google Suite, Zoom, and Slack.
  • Excellent time management, organizational, and communication skills.
  • Self-motivated and proactive with regular customer updates.

This is a remote-first position within a global team spread across 15+ countries, offering growth and professional development opportunities in an inclusive culture.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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