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Customer Success Manager

New

Skills

APIs & Integrations Cloud Computing Customer Success Management Device Management Identity & Access Management (IAM) REST APIs SaaS Security & Zero Trust Technical Account Management Troubleshooting

Join JumpCloud as a Customer Success Manager and take ownership of the post-sales success for a portfolio of Enterprise and Commercial customers across the APAC and EMEA regions. This remote role in India requires a technical-first approach, where you will serve as a trusted advisor and partner with various teams to ensure customer health, rapid onboarding, and retention.

Key Responsibilities
  • Own the post-sales success plan for assigned accounts, aligning features with client business objectives.
  • Serve as a strategic advisor on identity, access, device management, and Zero Trust best practices.
  • Lead complex technical onboarding and change management strategies for rapid time-to-value.
  • Proactively analyze account usage data and deployment health signals to identify risks.
  • Conduct regular value-driven reviews with stakeholders to demonstrate ROI and product alignment.
Required Skills & Qualifications
  • 5+ years of customer-facing technical experience in SaaS.
  • Hands-on expertise in Identity & Access Management, Device Management, and Security concepts.
  • Exceptional written and spoken English communication skills.
  • Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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