Customer Success Manager

New

Skills

Change Management Cloud Security Customer Success Management Identity and Access Management Product Adoption SaaS Sales Engineering Salesforce Technical Account Management Zendesk

The Customer Success Manager will serve as the primary post-sales contact for top enterprise customers, fostering trusted advisor relationships to drive product adoption and ensure customer satisfaction.

Key Responsibilities
  • Be the main point of contact for top enterprise customers post-sale.
  • Build and maintain trusted advisor relationships with customers.
  • Drive product adoption through effective change management and deployment planning.
  • Introduce new products and features with support from Technical Account Managers (TAM) and implementation teams.
  • Conduct regular health checks and strategic business reviews to assess customer satisfaction.
  • Monitor accounts for churn risk and develop renewal strategies.
Requirements & Qualifications
  • 3+ years of experience in SaaS Customer Success, consulting, Technical Account Management (TAM), or sales engineering.
  • Experience working with large enterprise customers; C-level exposure is a plus.
  • Knowledge of SaaS/security domains, including cloud security, Identity and Access Management (IAM), or cybersecurity.
  • Familiarity with Salesforce, Gainsight, and Zendesk; Okta knowledge is a plus.
  • Ability to work independently in a fast-paced environment; startup experience is preferred.
  • Strong communication and presentation skills with various stakeholders.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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