Customer Success Associate Role

New

Skills

Account Management Communication Skills Customer Success Customer Support GRC Concepts Multi-tasking Planhat Sales Development Salesforce Zendesk

As a Sr. Customer Success Associate, you will be responsible for managing a high volume of SMB customers, utilizing effective communication and technology workflows to ensure customer satisfaction and success.

Key Responsibilities
  • Manage a high volume of SMB customers through 'one-to-many' communication.
  • Proactively monitor customer health scores in Planhat and provide targeted guidance when red flags appear.
  • Act as the first line of defense for incoming customer inquiries via Zendesk, ensuring timely resolutions.
  • Manage the end-to-end renewal process for your portfolio, including contract negotiations.
  • Serve as a 'Risk Cloud' expert, helping customers navigate the platform and providing feedback to the Product team.
  • Partner with Sales to identify expansion opportunities and relay customer feedback to Product.
  • Work with Support to escalate technical bugs when necessary.
Requirements & Qualifications
  • 2+ years experience in Customer Support, Customer Success, Sales Development, or Account Management roles.
  • Strong tech savviness with a desire to master Planhat, Zendesk, or Salesforce.
  • Exceptional multi-tasking skills and ability to handle a high volume of emails and tickets.
  • Commercial mindset comfortable with discussing contracts and renewals.
  • Clear communicator able to explain complex GRC concepts simply.
  • Curiosity and drive to understand customer health data.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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