Client Success Associate

New

Skills

Client Communication Client Relationship Management Deadline Management Verbal communication Written Communication

Build strong client relationships as trusted partner for mental health products. Handle day-to-day inquiries: eligibility, enrollment materials, invoicing, and support. Support implementations and operations by managing action items and timely client communications. Identify opportunities to expand product engagement with clients. Generate and analyze client-level reporting on engagement and outcomes. Become a product expert and internal champion to improve Big Health products. At least 1 year of enterprise account management experience. Ability to work both collaboratively and independently with minimal supervision. Strong problem resolution and ability to engage diverse stakeholders to resolve issues. Strong empathy for customers and their success. Ability to manage deadlines and priorities in a fast-paced environment. Outstanding written and verbal communication skills. Generous vacation policy. Professional development fund. Flexible working arrangements. Stock options. Remote-first company with US-based role.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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