Customer Success Manager DSP

New

Skills

Advertising Advocacy Client Relationship Management Data Analysis Digital Marketing Hubspot Performance Marketing Programmatic Advertising Trading Troubleshooting

Join Kayzen as a Customer Success Manager and play a pivotal role in driving customer satisfaction, long-term partnerships, and business growth. As part of our remote, multinational team, you’ll be the primary link between clients and our mobile programmatic advertising platform, ensuring their needs are met through strategic consultation, campaign excellence, and proactive account management.

Job Overview
  • Remote position within Europe, working with a global team.
  • Drive customer success for leading apps, agencies, and brands using Kayzen’s DSP.
  • Foster strong client relationships and deliver bespoke solutions for mobile advertising campaigns.
  • Collaborate closely with internal teams to optimize campaigns and address client needs.
Key Responsibilities
  • Form deep understanding of client businesses and goals.
  • Provide programmatic advertising advisory from onboarding onwards.
  • Maintain detailed documentation of client interactions and campaign strategies.
  • Conduct Quarterly Business Reviews to identify growth opportunities and share product updates.
  • Co-manage and optimize client campaigns using performance data and analytics.
  • Report on account progress to stakeholders and set growth targets.
  • Proactively troubleshoot, optimize, and coordinate for end-to-end client success.
  • Relay client feedback to product and technical teams for continuous improvement.
Requirements & Qualifications
  • 2+ years experience managing performance-driven web clients.
  • Hands-on expertise with programmatic or digital advertising platforms.
  • Ability to independently and collaboratively drive client processes.
  • Strong analytical skills to interpret campaign data and trends.
  • Proactive, solutions-oriented mindset with attention to detail.
  • Excellent documentation and communication skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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