B2B Support Specialist

New

Skills

Account management Analytical skills Client service Customer relationship management (CRM) E-commerce Excel Google Sheets HubSpot Retail operations Sales support

The B2B Support Specialist is a hybrid sales role focused on driving revenue through high-velocity support. You will serve as the primary concierge, guiding clients from inquiry to delivery while managing end-to-end transactional orders and upsell opportunities.

Key Responsibilities
  • Provide same-day response time (Mon-Fri) for client inquiries.
  • Document FAQs and build templates for scalable workflows.
  • Uphold customer retention and recovery through effective issue resolution.
Required Skills & Qualifications
  • 2–4 years in sales support, account management, or retail operations.
  • Strong verbal and written communication skills.
  • High-touch client service experience.
  • Proficiency in CRM systems, HubSpot preferred.
  • Analytical skills with Google Sheets/Excel (vlookups, pivots).
  • E-commerce experience with self-service tools and platforms.
  • Product knowledge in embroidery, screen printing, and delivery timelines.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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