Technical Support Technician

New

Skills

Access A+ Certification Call Center Experience Customer Support Excel LAN Technology Troubleshooting Visio WAN Technology Word

The Technical Support Technician will serve as the primary point of contact for customers seeking assistance with their equipment and router setups. This role requires a strong focus on customer satisfaction and effective problem resolution through both phone and email communications.

Key Responsibilities
  • Respond to live customer inquiries via phone and email.
  • Determine the scope of customer issues professionally.
  • Resolve customer issues in a timely manner.
  • Document all customer interactions accurately.
  • Maintain high customer satisfaction with first call resolution.
  • Provide troubleshooting support on customer equipment and router setups.
Required Skills & Qualifications
  • High School Diploma or GED required.
  • A+ Certification is preferred.
  • Inbound Call Center and Troubleshooting experience preferred.
  • Experience with Excel, Word, Access, Visio, and WAN/LAN technology is preferred.
  • Strong self-motivation and coordination abilities.
  • Ability to communicate professionally with customers and colleagues.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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