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Technical Support Engineer

New

Skills

Carrier services Cloud technologies CRM integrations Desk phone provisioning LAN networking SIP protocol Telecom support Troubleshooting skills VoIP technologies WAN networking

The Technical Support Engineer will play a vital role in supporting our cloud-based communications platform and enhancing customer experience. This position requires collaboration with Engineering, Product, and Sales teams to effectively resolve technical issues and improve overall service delivery.

Key Responsibilities
  • Support and maintain our cloud-based communications platform.
  • Partner with Engineering, Product, and Sales to resolve customer issues.
  • Own and drive resolution of complex technical escalations.
  • Ensure service levels are maintained and productivity standards are met.
  • Collaborate across teams to enhance the customer experience.
Required Skills & Qualifications
  • 3+ years of experience in telecom, carrier, or VoIP support.
  • Strong knowledge of LAN/WAN networking and cloud technologies.
  • Experience with VoIP, SIP, and desk phone provisioning.
  • Solid troubleshooting and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Familiarity with CRM integrations and ticketing systems like Zendesk or Jira.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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