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Cloud Support Engineer Role

New

Skills

Cloud technologies Docker Firewalls Kubernetes KVM Linux systems LXD/LXC Network storage technologies OpenStack Troubleshooting

Canonical is seeking a Cloud Support Engineer to assist customers in utilizing Ubuntu and open-source products. This remote role involves engaging with customers, solving complex technical issues, and collaborating with internal engineering teams. You will provide empathetic support and guide customers through challenges related to cloud environments, ensuring they receive clear and effective solutions.

Key Responsibilities
  • Engage with customers through remote sessions and ticketing systems to resolve technical issues.
  • Collaborate with internal teams to bridge the gap between code fixes and customer satisfaction.
  • Manage support cases with integrity and communicate expectations transparently.
  • Provide guidance on the Ubuntu development process and engineering timelines.
  • Author knowledge base articles to share lessons learned with the open-source community.
  • Participate in weekend working rotations to ensure reliable support for global partners.
Required Skills & Qualifications
  • Exceptional written and spoken English communication skills.
  • Passion for helping people and navigating technical challenges with empathy.
  • Strong academic background in a technical subject.
  • Hands-on experience with Linux systems and cloud technologies.
  • Familiarity with virtualization, containers, storage ecosystems, and networking.
  • Analytical mindset with troubleshooting skills.
  • Basic programming knowledge to collaborate with engineering teams.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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