Technical Account Manager

New

Skills

Cloud Platforms Cross-Team Collaboration Customer Engagement Deployment Management Networking Concepts Root-Cause Analysis SaaS Applications System Integrations Technical Account Management Troubleshooting

As a Software Technical Account Manager, you will be the primary technical contact for assigned agencies, ensuring successful deployments and customer outcomes. Your role involves diagnosing and resolving complex issues related to Axon's software and integrations, while leading troubleshooting efforts and coordinating cross-team root-cause analysis.

Key Responsibilities
  • Serve as the primary technical contact for assigned agencies.
  • Own deployments and ensure successful customer outcomes.
  • Diagnose and resolve complex issues across Axon's software and integrations.
  • Lead technical troubleshooting and coordinate cross-team root-cause analysis.
  • Manage escalations and ensure timely resolution of customer-impacting issues.
  • Partner with deployment teams to design, configure, test, and implement Axon solutions.
Required Skills & Qualifications
  • 4+ years in technical account management or similar roles.
  • Experience supporting SaaS applications and cloud platforms.
  • Strong troubleshooting and root-cause analysis skills.
  • Effective communication with technical and non-technical stakeholders.
  • Familiarity with networking concepts and system integrations.
  • Ability to obtain and maintain CJIS compliance.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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