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Support Engineering Manager

New

Skills

Cloud Computing Customer Support DevOps Linux Open Source Contribution OpenStack Software Development Technical Leadership Troubleshooting Virtualization

As a Support Engineering Manager at Canonical, you will lead a professional support team dedicated to solving complex technical challenges for customers using Ubuntu products. You will ensure high customer satisfaction through effective management and technical excellence while promoting a culture of continuous improvement within your team. Canonical is a pioneer in the open source software industry, providing solutions for public cloud, AI, IoT, and more, with a fully remote workforce.

Key Responsibilities
  • Manage a professional support team, focusing on skills development and performance management.
  • Ensure timely responses to customer cases within service level agreements (SLAs).
  • Act as the escalation contact for customer issues and ensure satisfactory resolutions.
  • Contribute to the support knowledge base and continuously improve team processes.
  • Collaborate with leadership to drive growth and transformation initiatives.
Required Skills & Qualifications
  • Extensive command-line interface (CLI) experience with Linux.
  • Proven leadership and team management experience.
  • Strong customer focus and ability to perform under pressure.
  • Fluency in English and preferably another language.
  • Familiarity with Linux Desktop, OpenStack, and public cloud technologies.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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