Support Engineering Manager

New

Skills

CLI Customer Support Linux Open Source OpenStack Public Cloud Software Development Team Management Technical Troubleshooting Virtualization

Canonical is seeking a Support Engineering Manager to lead our professional support teams, ensuring technical excellence and customer satisfaction for our Ubuntu platform across various sectors.

Key Responsibilities
  • Manage a professional support team, focusing on skills development and performance management.
  • Ensure operational control, including shift scheduling and accountability for key performance indicators (KPIs).
  • Act as the escalation contact for customer cases, addressing escalations appropriately.
  • Contribute to the support knowledge base and drive continuous improvement in processes.
  • Hire, develop, and train support teams to meet business requirements.
  • Collaborate with leadership to drive growth and transformation initiatives.
Requirements & Qualifications
  • Extensive CLI experience with Linux at a technical level.
  • Proven leadership experience, preferably in team management.
  • Confidence under pressure, with a strong customer focus.
  • Fluency in two languages, with English as the primary language.
  • Excellent verbal and written communication skills.
  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization technologies.
  • Proven track record of contributing to Open Source projects.
  • Software development experience and working in support organizations.
  • Hands-on experience with Canonical's products.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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