Support Engagement Lead

New

Skills

Account Management Analytical Skills APIs Postman SaaS Salesforce Snowflake SQL Technical Support Zendesk

The Support Engagement Lead will be responsible for owning named customers' technical needs related to platform integration. This role serves as the main technical contact for Braze customers, leading technical escalations with Success and Recurring Services, and delivering value by reducing risk and removing barriers for adoption.

Key Responsibilities
  • Own named customer's technical needs on platform integration.
  • Act as the main technical contact for Braze customers.
  • Lead technical escalations with Success and Recurring Services.
  • Deliver value by reducing risk and removing barriers for adoption.
  • Champion customer's technical needs and product requests.
  • Collaborate with Braze-recognized partners in the tech stack.
Required Skills & Qualifications
  • Bachelor’s Degree or equivalent experience.
  • 3-6 years of client-facing SaaS experience.
  • 2-3 years in Technical Support.
  • 1-2 years in account management.
  • Excellent written and verbal communication skills with strong follow-up.
  • Highly collaborative and strong team player.
  • Strong analytical skills for resolving technical issues.
  • Comfortable working under pressure.
  • Familiarity with case tools (Salesforce, Zendesk) and APIs/SQL.
  • Bonus: Experience with Postman and Snowflake.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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