Software Support Engineer

New

Skills

Behavioral health EHR knowledge Bug fixing techniques Customer support experience Effective communication Problem-solving skills Remote collaboration tools Software testing methodologies Teamwork and collaboration Technical documentation Web-based software troubleshooting

The Software Support Engineer at ICANotes plays a crucial role in connecting senior customer support with engineering teams. This position emphasizes troubleshooting web-based software and actively contributing to bug fixes in behavioral health electronic health records (EHR).

Key Responsibilities
  • Troubleshoot and resolve issues with web-based software applications.
  • Collaborate with customer support to understand client needs and pain points.
  • Work closely with engineering teams to contribute to bug fixes and software enhancements.
  • Provide technical support and guidance to customers.
  • Document and track issues through resolution.
Required Skills & Qualifications
  • Strong understanding of web-based software applications.
  • Experience in troubleshooting and problem-solving.
  • Knowledge of behavioral health EHR systems.
  • Excellent communication skills for technical support.
  • Ability to work collaboratively in a remote team environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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