Senior Disputes Analyst

New

Skills

Card Network compliance (VISA, MC) Chargeback regulations Cross-functional collaboration Data privacy regulations Dispute resolution Effective communication Financial services knowledge High-volume caseload management Operational process management Risk mitigation

The Senior Disputes Analyst will be responsible for managing operational process flows, procedures, and playbooks for both internal and external stakeholders. This role involves resolving moderate to complex issues with minimal supervision, handling escalations from multiple sources, and ensuring effective communication of dispute trends.

Key Responsibilities
  • Manage operational process flows, procedures, and playbooks.
  • Resolve moderate to complex disputes with minimal supervision.
  • Handle escalations from various sources to ensure timely resolutions.
  • Communicate dispute trends with peers, leadership, and customers.
  • Coordinate with Issuing Bank partners for compliance and dispute resolution.
  • Exercise sound decision-making to mitigate corporate risk.
Requirements & Qualifications
  • 3-5+ years of experience in financial services or payments.
  • Knowledge of Card Network regulations (VISA, MC) regarding chargebacks.
  • Familiarity with US payment regulations and data privacy.
  • Bachelor's degree or equivalent experience.
  • Able to manage high-volume caseloads independently.
  • Strong cross-functional collaboration and communication skills.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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