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SMB Solutions Engineer

New

Skills

APIs Automation Box AI Cloud Content Management Customer Engagement LLMs Prompt Engineering SaaS Technical Sales Web Technologies

The SMB Solutions Engineer will focus on addressing customer business challenges by leveraging our cloud content management solutions. This role involves close collaboration with the SMB sales team to drive new revenue and build impactful customer experiences.

Key Responsibilities
  • Research customer business problems and develop tailored solutions.
  • Work daily with SMB sales to drive new revenue.
  • Lead technical discussions and product presentations to executives and admins.
  • Conduct demos across Box AI, Web, Mobile, Relay, Governance, Platform, and APIs.
  • Become a Box product expert and learn about Cloud Content Management.
  • Act as the voice of the customer by relaying feature requests to product teams.
Requirements & Qualifications
  • 4-year degree or equivalent experience required.
  • 3+ years in sales, technical, or customer-facing SaaS roles.
  • Curiosity about AI; comfortable with LLMs, embeddings, automation, and prompt engineering.
  • Able to explain complex technical concepts in terms of business value.
  • Experience leading strategic customer engagements.
  • Consistent over-achievement in past roles.
  • Technically adept with web technologies and APIs.
  • Willingness to collaborate in-person; expected 3 days/week in the NYC office.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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