Senior NOC Engineer

New

Skills

Cloud Services Coralogix Datadog Grafana Incident Management Kibana NOC Management SaaS SQL Databases VoIP

The Senior NOC Engineer at Axon 911 is responsible for hands-on troubleshooting in a SaaS production environment, leading tech teams to enhance service reliability, and managing critical incidents while providing multi-level support.

Key Responsibilities
  • Lead and develop the NOC engineers team through recruitment, training, and ongoing development.
  • Define change/configuration management processes to maintain network integrity.
  • Collaborate across departments and directly with Carbyne's customers to ensure service excellence.
  • Implement monitoring solutions using tools like Datadog, Kibana, Grafana, and Coralogix.
  • Create and optimize technical documentation and strategies for customer interactions.
  • Manage critical incidents and coordinate multi-level support efficiently.
  • Utilize cloud services, VoIP, SQL databases, and scripting languages for operational success.
Required Skills & Qualifications
  • 3+ years of experience as a NOC Engineer.
  • 2+ years of experience in a managerial role within a NOC.
  • Expertise in monitoring in production SaaS environments.
  • Strong understanding of network management and incident response.
  • Proficiency in cloud services and related technologies.
  • Experience with VoIP and SQL databases.
  • Knowledge of scripting languages.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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