Senior IT Ops Manager

New

Skills

Google Workspace IT Security IT Strategy Jira Process Optimization

Job Overview

Lead and scale IT operations for Aircall across multiple locations. Provide technical leadership and optimize global support processes.

Responsibilities
  • Envision and execute IT strategy to scale operations
  • Lead and scale IT staff across various locations
  • Provide technical leadership and escalate complex issues
  • Optimize global support ticket process
  • Design scalable workflows for onboarding/offboarding and IAM
  • Maintain hands-on support and resolve internal tickets
Requirements & Qualifications
  • Bachelor’s degree in IT, CS, or related field
  • 5+ years managing and scaling IT ops and teams
  • Strong IT security expertise
  • Proficiency with Google Workspace, Okta, Jira, and Zoom
  • Experience optimizing IT processes and managing support teams

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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