Quality & Training Manager

New

Skills

ChatGPT Customer Experience Leadership Partnerships Process Optimization QA Quality Assurance Stakeholder Management

Join JustAnswer as the Quality & Training Manager for our Customer Care team and lead the transformation of global support excellence. In this remote role, you will design and refine world-class quality frameworks, drive innovation through AI adoption, and partner with BPO teams to exceed customer expectations. Your leadership will shape how quality and training are delivered, ensuring every customer interaction reflects empathy, consistency, and innovation.

Key Responsibilities
  • Own and advance the Quality & Training strategy for Customer Care (COM) teams.
  • Develop and continuously refine agent workflows, including onboarding and updates for new products or policies.
  • Maintain and optimize a comprehensive, up-to-date knowledge base for all processes.
  • Partner with Manila BPO teams to enhance training effectiveness, coaching, and performance gap closure.
  • Lead AI-driven innovation by embedding tools like ChatGPT and Prompt Studio into quality and training operations.
  • Conduct periodic quality reviews and performance analyses to ensure KPIs are exceeded.
  • Translate AI insights into improved training materials and coaching strategies.
  • Set and execute the roadmap for AI adoption in Customer Care.
Required Skills & Qualifications
  • Minimum 5+ years in Quality & Training management, including 3+ years partnering with BPOs.
  • Proven success in process development, training optimization, and driving measurable quality improvements.
  • Strong leadership and team development abilities, including global stakeholder alignment.
  • Experience applying AI tools (ChatGPT, Prompt Studio) to enhance QA and training effectiveness.
  • Exceptional strategic thinking, decision-making, conflict management, and stakeholder management skills.
  • Demonstrated data-driven approach, process optimization, and innovative mindset.
  • Ability to thrive in a fast-paced, high-growth environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 54 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Senior Full Stack Engineer

Posted 54 days ago

Develop and maintain full stack web and mobile applications.

Implement and automate robust backend API services.

Angular API Design AWS CI/CD

Senior Product Manager RMM

Posted 54 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

Senior Golang Developer Role

Posted 54 days ago

Develop cloud-based cyber protection solutions

Design and maintain high-load distributed services

Algorithms Architecture Cloud Services Data Structures

Growth Sales Representative Role

Posted 54 days ago

Hire a remote sales representative

Promote customer experience automation

Automation Business Development Communication Crm

Senior Brand Experience Designer

Posted 54 days ago

Hire a remote designer

Enhance brand experience

Adobe Creative Suite Cross-functional teamwork Customer Experience Digital Marketing

Senior Marketing Analyst Role

Posted 54 days ago

Offer a remote full-time analyst position

Drive business growth through marketing analytics

Cross-functional Collaboration Customer Experience Data Analytics Digital Marketing

Product Marketing Manager

Posted 54 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Senior Product Manager, Growth

Posted 54 days ago

Hiring a Senior Product Manager focused on growth initiatives.

Remote full-time position suitable for candidates in Canada.

Cross-functional Collaboration Data Analysis Leadership Market Analysis

Customer Support Enablement Manager

Posted 54 days ago

Hire a remote support enablement manager

Enhance customer support team performance

Client Communication Customer Support Process Optimization Remote Collaboration

Remote Product Manager

Posted 54 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Senior Staff Software Engineer - Payments

Posted 54 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

APAC Emergency Response Lead

Posted 54 days ago

Lead rapid emergency housing activations in APAC.

Coordinate with partners and government for disaster response.

Communication Leadership Partnerships Risk Assessment And Mitigation

Senior Product Recruiter, India

Posted 54 days ago

Recruit specialized technical talent in India

Collaborate with internal teams for efficient recruiting

Communication Creative Data Management Engineering

Staff Software Engineer - Biztech

Posted 54 days ago

Solving challenging and unique problems in Global Tax Engineering at Airbnb

Promoting sustainable engineering practices and well-being in the work environment

Architecture Backend Development Engineer Fintech

Remote Partnerships Director Role

Posted 54 days ago

Expand strategic partnerships

Drive business growth

Business Development Communication Leadership Partnerships

Revenue Operations Lead

Posted 54 days ago

Optimize revenue operations for Allium.so's growth

Develop accurate revenue forecasting models

Bi tools Collaboration Tools Crm systems Data Analytics

Compliance Program Director

Posted 54 days ago

Lead and shape Alma's compliance program

Ensure alignment with industry regulations

Communication Compliance Director Documentation

Remote QA Engineer

Posted 54 days ago

- Conduct thorough testing of Anagram's insurance billing software - Identify and report software

bugs and defects - Collaborate with the development team to ensure quality standards are met -

Agile Methodologies Communication Skills Database Management Problem-solving

Remote Head of Marketing

Posted 54 days ago

Hiring a remote Head of Marketing for Apollo.

Full-time position in US time zones.

Analytical Skills Analytics Budget Management Campaign Management

Senior Product Manager, Journey Experience

Posted 54 days ago

Hiring a Senior Product Manager for Apollo.

Remote full-time position in the United States.

Communication Cross-functional Collaboration Data Analysis Leadership

Remote Service Designer Role

Posted 54 days ago

Hire experienced service designer

Support remote work flexibility

Design Thinking Remote Collaboration Stakeholder Management

SMB Sales Operations Manager

Posted 54 days ago

Hire experienced sales operations manager

Optimize SMB sales processes

Crm Management Data Analysis Excel Hubspot

Senior UX Product Manager

Posted 54 days ago

Hire a remote Senior Product Manager

Enhance core user experience foundations

Agile Methodologies Cross-functional Collaboration Data Analysis Design Systems

Marketing Operations Senior Manager

Posted 54 days ago

Hire a senior marketing operations manager

Remote and flexible work opportunity

Campaign Management Compliance Management Crm systems Cross-functional Collaboration

Senior Technical Recruiter (Remote)

Posted 54 days ago

Hire a senior technical recruiter

Support remote recruiting in Poland

Communication Skills Interviewing Sourcing Stakeholder Management

Sales Operations Manager Role

Posted 54 days ago

Hire a remote sales operations manager

Develop and execute GTM strategies

Crm Management Cross-functional Collaboration Data Analysis Hubspot

Remote Product Ops Manager

Posted 54 days ago

Manage product operations efficiently

Collaborate with teams to optimize strategies

Analytical Skills Communication Cross-functional Collaboration Leadership

Remote Quality Engineer

Posted 54 days ago

Hiring a remote Quality Engineer for Apollo

Full-time position in Poland

Collaboration Engineer Problem-solving QA

Remote Sales Ops Manager

Posted 54 days ago

Hiring a remote Sales Operations Manager

Full-time position in Canada or the United States

Analytical Skills Communication Communication Skills Crm Management

Lead Marketing Communications Manager

Posted 54 days ago

Lead and execute marketing communication strategies

Manage a team of marketing professionals effectively

Communications Communication Skills Content Development Digital Marketing

Senior Dialer Product Manager

Posted 54 days ago

Lead and execute the Dialer roadmap for sales productivity

Drive enterprise retention and user adoption

Communication Cross-functional Collaboration Growth Strategy Leadership

Senior Product Manager Dialer

Posted 54 days ago

Drive the Dialer product roadmap and vision

Accelerate adoption and user engagement

Communication Communication Skills Growth Strategy Leadership

Senior Technical Sourcing Recruiter

Posted 54 days ago

Source senior-level technical talent across India

Develop and implement innovative sourcing strategies

Communication Data Analysis Market Intelligence Pipeline Management

Senior Product Manager

Posted 54 days ago

Build vision, strategy, and roadmap for new product line

Incorporate data analysis & research for product decisions

Ab testing Agile Agile Methodology Analytical Skills

Alliances Manager/Director

Posted 54 days ago

Drive revenues through existing partners

Motivate and enable partner teams globally

Business Development Communication Communication Skills Director

Alliances Manager Director SI

Posted 54 days ago

Expand and manage strategic SI partnerships

Drive partner-influenced revenue growth

Business Development Director Go-to-market strategy Partnerships

Senior Product Design Manager

Posted 54 days ago

Hire a remote senior product design manager

Lead and mentor product design team

Cross-functional Collaboration Design Systems Figma Leadership

Enterprise Account Executive

Posted 54 days ago

Manage key enterprise accounts effectively.

Drive revenue growth through strategic planning.

Account Executive Account manager Client Relationship Management Cloud Computing

QA Engineer FinTech Automation

Posted 54 days ago

Ensure high-quality product releases through manual and automated testing

Identify and address edge cases and usability issues early

Agile Methodology Appium Automation Testing Ci/cd Pipelines

Veteran Benefits Advisor Remote

Posted 54 days ago

Serve and advise veteran families

Offer remote and flexible career growth

Client Relationship Management Entrepreneurship Insurance Leadership

Marketing Localization Manager

Posted 54 days ago

Hire a remote manager in Poland

Lead marketing localization projects

Cross-functional Collaboration Marketing Strategy Project Management Quality Assurance

Remote Technical Recruiter Role

Posted 54 days ago

Hire senior technical recruiter

Enable fully remote work in Poland

Communication Skills Interviewing Remote Collaboration Stakeholder Management

Senior AI Product Manager

Posted 54 days ago

Drive AI quality in collaboration products

Lead remote cross-functional teams

Agile Methodologies Ai Data Analysis Machine Learning

Customer Success Manager

Posted 54 days ago

Primary point of contact for Aurora Cloud clients and Partners

Onboarding clients and driving adoption

Account management Account manager Analytics Apis

Happiness Engineer - Customer Support

Posted 54 days ago

Providing customer support via email and live chat

Advocating for customer needs internally

Advocacy Communication Communication Skills Customer Experience

Demand Generation Lead

Posted 54 days ago

Lead and execute demand generation campaigns for Pressable.

Design targeted campaigns for agencies, developers, and mid-market buyers.

Ai technology Customer Experience Product marketing Project Management

Senior Product Manager - Payments

Posted 54 days ago

Own product direction and execution for payments products.

Improve merchant and shopper experiences in various payment-related aspects.

Communication Data Analysis Figma Metrics