Premium Support Associate

New

Skills

Active Listening Conflict Resolution CRM Systems Customer Service Google Suite Live Chat Support Mac OS Messaging Support Phone Support Social Media Engagement

As a Specialist, Premium Support Associate at Airbnb, you will engage with customers and the community through various channels, providing exceptional support and resolving issues effectively.

Key Responsibilities
  • Interact with Airbnb customers via live chat, social media, messaging, and phone.
  • Own end-to-end cases; resolve per workflows and escalate when necessary.
  • Demonstrate ownership, good judgment, and integrity in all interactions.
  • Adapt workflows as needed with management approval.
  • Collaborate cross-functionally with senior stakeholders.
  • Provide personalized, high-quality support to guests and Hosts.
  • Be flexible to move to different teams as business needs shift.
Required Skills & Qualifications
  • 3+ years in multicultural customer service with hospitality exposure.
  • Experience servicing high-profile and influential clientele.
  • Excellent verbal and written communication skills, with active listening abilities.
  • Ability to work 24/7, including weekends and holidays.
  • Familiarity with CRM systems, Mac OS, and Google Suite.
  • Proficiency in English.
  • Experience engaging executive-level stakeholders to resolve conflicts.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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