Client Support Specialist

New

Skills

Continuous learning Customer Service Documentation Problem-solving Remote Collaboration Software Installation Tech Support

Join Blossom, a rapidly growing provider of integrated digital banking solutions tailored for credit unions. We are seeking a dynamic and results-driven Client Support Specialist to deliver exceptional technical assistance and customer service to our clients and employees. This fully remote role offers opportunities for professional growth, collaboration with a global team, and continuous learning in a supportive work environment.

Job Overview

As a Client Support Specialist (Tier 1), you will be the first point of contact for users, assisting with troubleshooting and resolving software and hardware issues. You will ensure client satisfaction by delivering prompt, professional, and effective support, and contributing to ongoing improvements in service and product quality.

Key Responsibilities
  • Handle software and hardware inquiries via phone, ticket, and email.
  • Troubleshoot and resolve user issues; escalate complex problems as needed.
  • Maintain accurate records of client interactions, issues, and resolutions.
  • Collaborate with support, product development, and QA teams to address recurring problems and share best practices.
  • Assist with software installation, documentation, and development of user manuals.
  • Support users with disabilities, providing adaptive solutions as required.
  • Participate in training sessions and stay updated on new technologies and industry trends.
Required Skills & Qualifications
  • Fluent in English (B2-C1 level required)
  • Strong customer service and communication skills
  • Experience with technical troubleshooting (software and hardware)
  • Familiarity with support ticketing systems
  • Ability to create and maintain documentation
  • Collaborative team player with problem-solving skills
  • Adaptability to a fast-paced, multicultural environment
  • Commitment to continuous learning and professional growth
  • Experience supporting users with diverse needs, including those with disabilities (preferred)
  • Remote work capability and self-motivation

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 55 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

C# Backend Engineer Remote

Posted 55 days ago

Develop and maintain backend C# services and APIs

Collaborate remotely with a distributed team

Agile Agile Methodologies Api Development Back-end

C# Development Engineer

Posted 55 days ago

Contribute to back-end services used by company products

Collaborate with a global team

Agile Agile Methodologies Ai Tools Api Development

Back-End C# Developer

Posted 55 days ago

Enhance back-end services for millions of users

Collaborate with a global team on complex API implementations

Agile Agile Methodology Api Integration Back-end

Remote Junior Financial Analyst

Posted 55 days ago

Hire a remote Junior Financial Analyst

Provide financial analysis and reporting

Accounting Budgeting Communication Data Analysis

Remote Account Executive Role

Posted 55 days ago

Promote Acquia's Optimize solutions

Drive digital platform sales remotely

Account Executive Account management B2b Sales Business Development

Senior Brand Experience Designer

Posted 55 days ago

Hire a remote designer

Enhance brand experience

Adobe Creative Suite Cross-functional teamwork Customer Experience Digital Marketing

Remote Content Marketing Manager

Posted 55 days ago

Develop and execute content marketing strategies

Enhance customer experience automation

Analytics Communication Skills Content Marketing Content Strategy

Remote Senior Social Media Manager

Posted 55 days ago

Develop and execute social media strategies

Enhance customer experience automation

Analytics Brand management Communication Skills Content Creation

Senior Manager, Customer Advocacy

Posted 55 days ago

Hiring a Senior Manager for Customer Advocacy at 1Password.

Full-time remote position in Canada or the United States.

Communication Skills Customer Satisfaction Interpersonal Skills Problem-solving

Product Marketing Manager

Posted 55 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Customer Support Enablement Manager

Posted 55 days ago

Hire a remote support enablement manager

Enhance customer support team performance

Client Communication Customer Support Process Optimization Remote Collaboration

Night-Shift Support Specialist

Posted 55 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 55 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

English Gaming Support Agent

Posted 55 days ago

Handle customer support issues effectively for a game studio

Assist players with account and technical problems

Customer Service Customer Service Experience Customer Support English

Gaming Support Agent Role

Posted 55 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Thai-English Gaming Support Agent

Posted 55 days ago

Deliver bilingual gaming customer support

Resolve technical and account-related issues

Android Customer Service Customer Support English Language Proficiency

Multinational Customer Support Agent

Posted 55 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Remote Product Manager

Posted 55 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Product Success Specialist Role

Posted 55 days ago

Hire a remote product success specialist

Support customers using Aha! software

Analytical Skills Cross-functional Communication Customer success Customer Support

Remote Product Designer

Posted 55 days ago

Hire a remote Product Designer for full-time position.

Create intuitive and visually appealing product designs.

Collaboration Communication Figma Product

SOX Technical Control Testing

Posted 55 days ago

Evaluate and test IT controls for SOX compliance.

Collaborate with technology teams to assess and improve control design.

Accounting Change Management Communication Documentation

Senior EX Ops Coordinator

Posted 55 days ago

Support HR programs and maintain data accuracy

Enhance employee experience through process improvements

Communication Customer Service Data Management Google Suite

Senior Developer Support Engineer

Posted 55 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Senior Program Manager Remote

Posted 55 days ago

Hire a remote senior program manager

Lead customer education initiatives

Content Development Cross-functional Communication Data Analysis Education

Technical Account Manager Remote

Posted 55 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Engagement Manager Role

Posted 55 days ago

Hire a remote Engagement Manager

Ensure successful client adoption

Account management Communication Skills Customer success Problem Solving

Remote Developer Support Engineer

Posted 55 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Strategic Accounts Executive DACH

Posted 55 days ago

Hire remote account executive

Expand strategic accounts in DACH

Account Executive Account management Business Development Crm

Remote Technical Support Specialist

Posted 55 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Remote Strategic Account Executive

Posted 55 days ago

Manage strategic accounts to drive revenue growth.

Build strong relationships with key clients.

Account Executive Account management B2b Business Development

Transaction Monitoring Lead

Posted 55 days ago

Hiring a Transaction Monitoring Lead to enhance compliance capabilities

Optimizing TM rules and alert systems to reduce false positives

Automation Documentation Fraud Detection Monitoring

Transaction Monitoring Manager

Posted 55 days ago

Lead and scale transaction monitoring operations

Optimize and automate AML controls and alert logic

Automation Data Analysis Documentation Monitoring

Regional Compliance Officer

Posted 55 days ago

Lead regional compliance oversight for Airtm in India.

Implement and monitor AML/CFT measures for the region.

Anti-money Laundering Audit Communication Compliance

Blockchain Solutions Engineer

Posted 55 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Growth Engineer at Allium

Posted 55 days ago

Optimize internal customer support processes

Automate customer interactions for efficiency

Blockchain Collaboration Tools Documentation Engineer

Remote Customer Support Specialist

Posted 55 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Remote Senior Product Designer

Posted 55 days ago

Hire remote senior product designer

Design user-centric digital experiences

Adobe Creative Suite Collaboration Collaboration Tools Cross-functional Collaboration

Compliance Program Director

Posted 55 days ago

Lead and shape Alma's compliance program

Ensure alignment with industry regulations

Communication Compliance Director Documentation

Latin America Remote Opportunities

Posted 55 days ago

Find remote job opportunities, Explore work-from-home options, Expand career in Latin America, Gain

global experience, Work with international

Content Writing Customer Service Data Analysis Digital Marketing

Remote Business Operations Analyst

Posted 55 days ago

Offer a 100% remote analyst role

Simplify insurance billing operations

Business Operations Communication Skills Data Analysis Microsoft Excel

Remote Customer Support Role

Posted 55 days ago

Provide remote customer support

Simplify insurance billing processes

Crm software Customer Service Email Support Problem Solving

Remote Business Operations Specialist

Posted 55 days ago

Optimize insurance billing processes

Enhance operational efficiency

Communication Skills Customer Service Data Analysis Financial Acumen

Remote QA Engineer

Posted 55 days ago

- Conduct thorough testing of Anagram's insurance billing software - Identify and report software

bugs and defects - Collaborate with the development team to ensure quality standards are met -

Agile Methodologies Communication Skills Database Management Problem-solving

Marketing Operations Specialist

Posted 55 days ago

Execute and optimize marketing campaigns using Marketo

Maintain and improve operational campaign workflows

adobe Airtable Asana Communication

Anaplan Solution Architect India

Posted 55 days ago

Architect and deliver Anaplan planning solutions

Translate business requirements into multi-dimensional models

Agile Agile Methodology Anaplan Business Analytics

Anaplan Solution Architect

Posted 55 days ago

Architect, design, and deliver Anaplan planning solutions

Translate client requirements into sophisticated models

Agile Agile Methodology Anaplan Business Analytics

Front-End Angular Developer

Posted 55 days ago

Seeking Front-End Developer proficient in Angular for remote position

Collaborate with IT experts to create optimized interfaces

Angular Continuous learning Design Patterns English Proficiency