Military Coordinator Associate

New

Skills

Call Management Confluence Customer Service Email Communication Escalation Management Google Workplace Jira Looker Workflow Optimization Zendesk

Join our team as a Military Coordinator/Payor Success Associate, where you will be instrumental in facilitating the referral process for military members into the Talkspace workflow. This role emphasizes collaboration, effective communication, and a client-centric approach to ensure optimal service delivery.

Key Responsibilities
  • Handle referrals of military members into Talkspace workflow.
  • Coordinate Health Plan Support and manage customer inquiries.
  • Engage members via email and calls; manage escalations effectively.
  • Collaborate with the product team on issues and improvements.
  • Prioritize incoming requests and optimize workflows for efficiency.
Required Skills & Qualifications
  • Bachelor's degree preferred.
  • 2+ years of experience in Customer Service.
  • Proficient in Jira, Confluence, Google Workplace, Zendesk, and Looker.
  • Strong attention to detail and client-centric mindset.
  • Excellent communication skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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