Member Support Representative

New

Skills

Ability to document interactions Communication skills Customer service skills Experience with remote support tools Familiarity with healthcare benefits Knowledge of HIPAA regulations Multitasking Problem-solving Technical troubleshooting Time management

Join our dynamic team as a Member Support Representative, where you will play a crucial role in providing empathetic and efficient support to our members through live inbound calls. This remote position allows you to engage with members, assist them with their needs, and ensure a seamless experience.

Key Responsibilities
  • Empathetically interact with members during live inbound calls.
  • Document interactions and ongoing resolutions for seamless follow-up.
  • Ensure member records are accurate and complete.
  • Multitask using internal tools to verify eligibility and benefits.
  • Field questions about the purpose and importance of telenutrition.
  • Match members with the right dietitian and find suitable appointment times.
  • Assist members with platform and account troubleshooting.
  • Work with internal and external partners on food delivery and grocery ordering queries.
  • Maintain accountability when handling sensitive information.
  • Collaborate with peers and leaders to find accurate solutions to complex problems.
Required Skills & Qualifications
  • Experience in a support role, either in person or on live calls.
  • Ability to communicate complex information concisely in writing.
  • Understanding of handling sensitive information, including PII and PHI, with a basic understanding of HIPAA.
  • Reliable high-speed internet access with minimum speeds of 100 Mbps download and 20 Mbps upload.
  • A private, secure, and quiet workspace.
  • Flexible availability, including weekends, from 8:00 AM to 8:00 PM PST.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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