Customer Support Agent II

New

Skills

Collaboration tools Communication skills Customer empathy Customer service excellence Defect logging Issue tracking Multi-channel support Proactive education Root cause analysis Shift work flexibility

As a Customer Support Agent II, you will provide multi-channel support to our customers through phone, messaging, and email. You will be responsible for upholding high standards of efficiency and customer satisfaction while acting as a trusted advisor.

Key Responsibilities
  • Provide multi-channel support (phone, messaging, email).
  • Utilize resources to maintain high standards and efficiency.
  • Empathize with customers and track issues to provide upstream solutions.
  • Take ownership of customer issues and resolve them on first contact.
  • Educate customers and set clear expectations proactively.
  • Log defects and find root causes for recurring issues.
  • Deliver flawless support motivated by the Coinbase mission.
  • Work shifts and weekends as required.
Required Skills & Qualifications
  • 2-3 years of experience in customer support, preferably in crypto or financial services.
  • Experience with voice, messaging, and email support.
  • Excellent communication skills across various departments.
  • Willingness to work from the Hyderabad, India office.
  • A commitment to in-person collaboration and participation in quarterly offsites.
  • Medical, dental, and vision benefits provided.
  • Reasonable accommodations for disabilities.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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