IT Support Lead Role

New

Skills

End-User Support Google Workspace Management IT Operations Management Mac and Windows Support Network Configuration Onboarding/Offboarding Processes SaaS Solutions Security Improvements Ticketing Systems Vendor Management

We are seeking an experienced IT Support Lead to oversee daily IT operations, manage strategic projects, and coordinate between APAC and US IT teams. This role focuses on improving processes, enhancing security measures, and providing excellent end-user support.

Key Responsibilities
  • Oversee daily IT operations including ticket management and strategic projects.
  • Coordinate with APAC and US IT teams to improve operational processes.
  • Configure networks and manage Google Workspace.
  • Provide end-user support and refine onboarding and offboarding processes.
  • Champion security improvements to protect hardware and systems.
  • Manage vendor relationships and hardware procurement for APAC staff.
Requirements & Qualifications
  • 2+ years of experience as an IT Team Lead or Manager.
  • 4+ years of IT experience, including end-user support, security, networks, and access management.
  • 1+ year of managerial or project leadership experience.
  • Experience with SaaS for 400+ staff (Office 365/Google Workspace, Slack, MDM).
  • Proficient in Mac and Windows end-user support.
  • Preferred certifications: CompTIA A+/Cloud+/Security+, CISM/CISSP.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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