IT Support Lead Role

Administer and improve Jira and Confluence environments.

Configure workflows, permissions, and reporting.

Oversee daily IT operations.

Manage IT system enhancements and upgrades.

Manage end-to-end IT operations.

Oversee device and software management.

Configure and manage server and network infrastructure.

Troubleshoot and resolve hardware/software issues.

Manage external operations vendors.

Lead employee communications.

Define and execute the strategic vision for Revenue Management.

Build and scale market-aligned service offerings.

Develop and execute enterprise sales strategies.

Manage the full sales cycle from prospecting to closing.

Establish and close new sales opportunities.

Engage prospects through collaboration with the Sales Development team.

Win new business in the CPG sector.

Drive revenue and exceed sales quotas.

Win new business in manufacturing.

Own the full sales cycle from outbound to close.

Prospect and manage Fortune 1000 customers.

Negotiate pricing and terms effectively.

Onboard and activate clients for Radar AI.

Ensure clients understand AI outputs and actions.

Lead and manage the global TAM team.

Collaborate with Sales and Enablement for GTM assets.

Drive adoption of Empower SaaS solutions.

Enhance customer stickiness through improved SaaS attach rates.

Identify and develop strategic technology alliances.

Drive go-to-market activation for joint solutions.

Lead a team of Business Development Executives for new business acquisition.

Shape and execute effective sales strategies.

Lead a team for new logo acquisition.

Shape sales execution and collaboration.

Recruit and build a high-performing BDE team.

Set expectations for team ownership and performance.

Lead a team of Business Development Executives.

Drive revenue growth across departments.

Lead a team focused on new business acquisition.

Set and manage sales quotas and performance.

Drive performance and efficiency across the organization.

Execute key initiatives and special projects in partnership with the COO.

Drive the success and growth of retailer accounts.

Serve as the primary contact for senior client stakeholders.

Collaborate with Sales to identify technical requirements.

Deliver technical presentations and demos to clients.

Engage with SLED stakeholders to understand customer needs.

Provide solution-based selling of IT performance monitoring solutions.

Build and maintain customer relationships.

Understand and leverage customer objectives.

Lead onboarding engagements for customers.

Build and align onboarding plans with customer goals.

Align technology with client goals to enhance revenue.

Identify opportunities for product adoption and improvements.

Drive enterprise growth through strategic partnerships.

Manage the complete deal lifecycle from prospecting to launch.

Develop and implement sales strategies.

Prospect clients through various channels.

Lead discovery sessions to identify client needs.

Design optimal solution architectures for clients.

Manage a defined metro territory for liquor sales.

Achieve monthly and quarterly sales targets.

Lead discovery sessions to identify client needs.

Design optimal treasury solutions for clients.

Identify and develop new enterprise opportunities.

Build relationships with senior security leaders.

Oversee vendor intake and align with budget.

Evaluate and approve new vendor solutions.

Identify Smartsheet solutions for customer problems.

Lead technical sales engagements with sales team.

Lead customer success for assigned accounts.

Collaborate with internal teams to resolve customer issues.

Provide technical leadership for SaaS solutions.

Advise customers and position SaaS products effectively.

Manage lender complaints and disputes.

Coordinate workflows and status updates.

Handle lower-complexity payroll requests.

Review and manage payroll tickets.

Mercury is hiring a Customer Support Specialist for remote work.

The position requires support during weekends.

Establish and maintain client relationships.

Monitor and enhance client satisfaction.

Assist customers with inquiries.

Resolve customer issues efficiently.

Assist customers with inquiries via various channels.

Log and manage customer interactions.

Monitor and troubleshoot technology integration issues.

Manage support activities in a ticketing system.

Provide technical support for Windows and Mac devices.

Manage device deployment and lifecycle.

Manage the end-to-end onboarding process.

Serve as the main HR inquiry contact.

Act as the primary helpdesk responder.

Provision laptops and workstations with security tools.

Provide exceptional customer support.

Troubleshoot and resolve issues effectively.

Provide technical support to customers.

Document and manage customer interactions.

Provide technical support via calls and emails.

Create incidents in ServiceNow for all service requests.