Technical Support Engineer

New

Skills

Command Line Knowledge Linux OS Query Languages Scripting Security Detection Tools SIEM Technologies Software Development Technology Integration Ticketing Systems Windows OS

As an Associate Technical Support Engineer, you will play a crucial role in monitoring, troubleshooting, and resolving technology integration issues. You will manage support activities within Expel's ticketing system and provide guidance and mentorship in delivering high-quality services.

Key Responsibilities
  • Monitor, troubleshoot and fix technology integration issues.
  • Manage support activities in Expel's ticketing system.
  • Provide guidance and mentorship in delivering our services.
  • Identify and drive improvements to processes and technology.
  • Refine the enrichment and accuracy of health monitoring systems.
  • Support Solution Architects and Engagement Managers to ensure high care.
Required Skills & Qualifications
  • 1+ years of professional experience in a related field.
  • Basic knowledge of security detection and response tools.
  • Strong organizational, prioritization, and time-management skills.
  • Basic Windows and Linux OS and command line knowledge.
  • Introductory knowledge of SIEM technologies and query languages.
  • Some scripting or software development experience is advantageous.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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