IT Support Leadership Role

New

Skills

Google Workspace IT Support Operations Jamf macOS Microsoft 365 Okta Performance Management Team Leadership Troubleshooting Windows

As an IT Support Lead, you will oversee the day-to-day L1/L2 IT support operations for global users. You will lead and coach a team of IT Support Engineers while managing their performance. This role involves acting as a senior escalation point for complex IT issues and managing the IT asset lifecycle. You will also drive IT documentation and support core IT systems, making this position crucial for ensuring operational efficiency and user satisfaction.

Key Responsibilities
  • Oversee daily IT support operations for global users.
  • Lead and coach two IT Support Engineers, managing their performance.
  • Act as the senior escalation point for complex IT issues.
  • Manage the IT asset lifecycle, including inventory and procurement.
  • Drive IT documentation, knowledge base, and training materials.
  • Support core IT systems such as collaboration suite and identity management.
Required Skills & Qualifications
  • 5+ years in IT Service Desk/Support, with 1-2 years in a team lead role.
  • Strong leadership skills: ability to delegate, coach, and hold team members accountable.
  • Expert troubleshooting skills across macOS and Windows.
  • Advanced knowledge of Google Workspace and Microsoft 365.
  • Hands-on experience with Okta, Jamf, Intune, and FreshService ITSM.
  • Familiarity with SOC 2 / SOX and IT controls/compliance.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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