Global Customer Enablement Lead

New

Skills

Analytics and Reporting B2B Sales Budget Management Cross-Functional Collaboration Customer Success Management KPI Development Product Adoption SaaS Sales Enablement Team Leadership

The Head of Global Customer Enablement will define the strategy and roadmap for onboarding, education, and product adoption programs for customers on a global scale. This role requires managing a dynamic enablement team and ensuring alignment with various departments to drive revenue and product launches.

Key Responsibilities
  • Define strategy and roadmap for global Customer Enablement Lead onboarding, education, and product adoption programs.
  • Manage enablement team across customer-facing groups.
  • Align enablement efforts with Revenue, product launches, and marketing initiatives.
  • Establish KPIs and measure the ROI of programs.
  • Oversee budget, resources, and enablement tech stack.
Required Skills & Qualifications
  • 7+ years in customer success or sales enablement; 4+ years in management.
  • Bachelor's degree or higher in a relevant field.
  • SaaS/B2B/digital experience preferred.
  • Exceptional strategic communication skills for executive audiences.
  • Proven leadership and team development capabilities.
  • Deep enablement technology experience.
  • Strong analytics and KPI mindset.
  • Ability to collaborate cross-functionally across Sales, Product, and Marketing.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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