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EUX Engineer L2 Remote

New

Skills

Cloud Services Cybersecurity Networking Virtualization

Blue Mantis, a leading technology solutions provider, is seeking an EUX Engineer L2 to join our remote team in the US. This role is essential in delivering exceptional managed IT services, supporting clients across industries such as finance, healthcare, and manufacturing. The ideal candidate will combine technical expertise with a proactive and collaborative approach to ensure efficient, secure, and cost-optimized IT environments for our clients.

Job Overview

This position provides first-level ticket support to Managed Services clients and acts as an escalation point for complex technical issues. The EUX Engineer L2 will also mentor and guide Level I team members, fostering a culture of knowledge-sharing and high-quality service delivery.

Key Responsibilities
  • Deliver first-level technical support for managed service clients, resolving a wide range of IT issues.
  • Serve as the escalation resource for more complex incidents and service requests.
  • Provide guidance, support, and mentorship to Level I engineers.
  • Collaborate with cross-functional teams to ensure optimal IT performance and security for clients.
  • Contribute to continuous improvement of processes and client satisfaction.
Required Skills & Qualifications
  • Associate's Degree in Information Technology or equivalent experience.
  • Preferred certifications: CompTIA A+, Network+, MCDST, or HDI-SCA.
  • Strong knowledge of end user computing, virtualization, and cloud services.
  • Proactive attitude with a strong team-oriented mindset.
  • Excellent communication and problem-solving skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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