Data Center Technician

The Data Center Operations Technician is responsible for executing remote hands services and customer support tasks, ensuring optimal performance and connectivity in mission-critical environments. This role involves hands-on experience in data center operations, structured cabling, and IT infrastructure.

Key Responsibilities

• Execute remote hands services including reboots, media swaps, and inspections.
• Install, test, label, and maintain copper and fiber cabling, patch panels, and cross-connects.
• Provision and troubleshoot interconnection services within the defined physical-layer scope.
• Monitor alarms and validate field conditions, escalating issues as necessary.
• Maintain documentation for cross-connects, connectivity paths, and capacity.
• Support rack-and-stack readiness, optic swaps, cable management, and visual checks.

Required Skills & Qualifications

• Hands-on experience in data center operations and structured cabling.
• Strong knowledge of copper and fiber media, patching, and cable testing.
• Attention to detail with labeling, documentation, and change control.
• Able to work precisely in live customer environments with minimal risk.
• Willingness to work in a 24x7 environment and on-call rotations.