Customer Support Analyst I

New

Skills

Collaboration Configuration adjustments Customer support High-speed internet Organizational skills Preventative maintenance SaaS Technical knowledge Testing Troubleshooting

The Customer Support Analyst I role is primarily focused on providing exceptional support to clients post-sale, ensuring that product performance is maintained and issues are effectively resolved.

Key Responsibilities
  • Manage and resolve support cases efficiently.
  • Provide post-sale product and client support.
  • Troubleshoot and resolve issues, maintaining product performance.
  • Advise on preventative maintenance and configuration adjustments.
  • Collaborate with Engineers, Developers, CM's, and Product Managers to resolve issues.
  • Conduct supplemental testing for new SaaS releases.
Required Skills & Qualifications
  • 1+ years of customer-facing experience.
  • Associate degree in a related field (preferred).
  • Compensation background (preferred).
  • Intermediate technical/product knowledge.
  • Foundational understanding of computer technologies.
  • Strong organizational skills and ability to manage multiple deadlines.
  • High-speed internet and MFA/2FA required.
  • Available for a fixed schedule: Mon-Fri 10pm-7am Manila.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Senior Full Stack Engineer

Posted 82 days ago

Develop and maintain full stack web and mobile applications.

Implement and automate robust backend API services.

Angular API Design AWS CI/CD

Accountant Analyst

Posted 82 days ago

Prepare financial reports, Analyze critical metrics, Enhance data integrity, Collaborate with

Assist in

Collaboration Communication Data Analysis Financial Reporting

Remote Account Executive Role

Posted 82 days ago

Promote Acquia's Optimize solutions

Drive digital platform sales remotely

Account Executive Account management B2b Sales Business Development

Senior Product Manager RMM

Posted 82 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

Growth Sales Representative Role

Posted 82 days ago

Hire a remote sales representative

Promote customer experience automation

Automation Business Development Communication Crm

Pricing Strategy Manager Role

Posted 82 days ago

Hire a remote pricing expert

Develop and optimize pricing strategies

Business Analytics Collaboration Competitive Analysis Data Analysis

Product Marketing Manager, Platform

Posted 82 days ago

Lead product marketing strategies for the platform

Collaborate with cross-functional teams for product awareness

Collaboration Communication Skills Content Creation Cross-functional teamwork

Product Marketing Manager

Posted 82 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Customer Support Enablement Manager

Posted 82 days ago

Hire a remote support enablement manager

Enhance customer support team performance

Client Communication Customer Support Process Optimization Remote Collaboration

Night-Shift Support Specialist

Posted 82 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 82 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

Gaming Support Agent Role

Posted 82 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Multinational Customer Support Agent

Posted 82 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Remote Product Designer

Posted 82 days ago

Hire a remote Product Designer for full-time position.

Create intuitive and visually appealing product designs.

Collaboration Communication Figma Product

SOX Technical Control Testing

Posted 82 days ago

Evaluate and test IT controls for SOX compliance.

Collaborate with technology teams to assess and improve control design.

Accounting Change Management Communication Documentation

Staff Software Engineer, Tax

Posted 82 days ago

Lead and scale tax engineering systems at Airbnb

Collaborate cross-functionally on global platform initiatives

Apis Architecture Backend Development Cloud Platforms

Remote Technical Sourcer

Posted 82 days ago

Hiring a Technical Sourcer on a contract basis

Seeking remote individuals in the United States

Collaboration Communication Skills Engineer Interpersonal Skills

Senior Developer Support Engineer

Posted 82 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Senior Product Marketing Manager

Posted 82 days ago

Promote customer-focused marketing initiatives

Drive product adoption and retention

Analytical Skills Analytics Automation Campaign Management

Technical Account Manager Remote

Posted 82 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Developer Support Engineer

Posted 82 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Remote Technical Support Specialist

Posted 82 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Remote Strategic Account Executive

Posted 82 days ago

Manage strategic accounts to drive revenue growth.

Build strong relationships with key clients.

Account Executive Account management B2b Business Development

Remote Senior Product Designer

Posted 82 days ago

Hire remote senior product designer

Design user-centric digital experiences

Adobe Creative Suite Collaboration Collaboration Tools Cross-functional Collaboration

Anaplan Solution Architect India

Posted 82 days ago

Architect and deliver Anaplan planning solutions

Translate business requirements into multi-dimensional models

Agile Agile Methodology Anaplan Business Analytics

Anaplan Solution Architect

Posted 82 days ago

Architect, design, and deliver Anaplan planning solutions

Translate client requirements into sophisticated models

Agile Agile Methodology Anaplan Business Analytics

AI Trainer for Gaming

Posted 82 days ago

Improve large language model accuracy

Support immersive game content creation

Collaboration Communication Data Analysis Data Annotation

AI Trainer Role

Posted 82 days ago

Enhance AI dialogue quality

Provide high-quality training data

Ai Ai training Collaboration Communication

Remote Staff Product Designer

Posted 82 days ago

Hiring a remote Staff Product Designer for full-time position

Opportunity to work anywhere in the United States

Accessibility Adobe Creative Suite Collaboration Cross-functional teamwork

Remote Customer Advocate Role

Posted 82 days ago

Recruit remote Customer Advocate

Support Apollo platform users

Collaboration Communication Skills Crm systems Customer Support

Senior Brand Designer Role

Posted 82 days ago

Hire a Senior Brand Designer

Support remote work across the US

Adobe Creative Suite Brand Design Cms platforms Collaboration

Sr Brand Visual Marketer

Posted 82 days ago

Hire a senior remote marketer

Enhance brand and visual identity

Adobe Creative Suite Collaboration Content Creation Creative Direction

Remote Sr. Product Designer

Posted 82 days ago

Hire a remote Sr. Product Designer

Enhance developer-focused applications

Collaboration Design Systems Figma Product

Principal Product Marketing Manager

Posted 82 days ago

Hire a remote product marketing leader

Promote Apollo's developer platform

Competitive Analysis Content Creation Cross-functional Collaboration Go-to-market strategy

Remote Quality Engineer

Posted 82 days ago

Hiring a remote Quality Engineer for Apollo

Full-time position in Poland

Collaboration Engineer Problem-solving QA

Senior Customer Success Engineer

Posted 82 days ago

Provide exceptional support to developers

Optimize app development using Apollo's tools

Agile Methodology Api Integration Cloud Computing Communication Skills

Senior Dialer Product Manager

Posted 82 days ago

Lead and execute the Dialer roadmap for sales productivity

Drive enterprise retention and user adoption

Communication Cross-functional Collaboration Growth Strategy Leadership

SMB Account Executive Role

Posted 82 days ago

Drive new business revenue through inbound leads

Manage and close deals within a short sales cycle

Account Executive Account manager Consultative sales Pipeline Management

Senior Product Manager Dialer

Posted 82 days ago

Drive the Dialer product roadmap and vision

Accelerate adoption and user engagement

Communication Communication Skills Growth Strategy Leadership

Staff ML Engineer, Apollo

Posted 82 days ago

Lead development of scalable ML systems

Advance Apollo's AI-native product features

Airflow Architecture Databricks Engineer

Engineering Manager

Posted 82 days ago

Lead engineering team towards excellence and growth

Mentor team to accelerate career development

Cloud Cloud-native architecture Css Data Infrastructure

Senior Frontend Engineer

Posted 82 days ago

Implement best practices

Drive quality and innovation

Android AWS CI/CD Cloud

Senior Product Manager

Posted 82 days ago

Build vision, strategy, and roadmap for new product line

Incorporate data analysis & research for product decisions

Ab testing Agile Agile Methodology Analytical Skills

Remote Technical Account Manager

Posted 82 days ago

Manage technical relationships with customers

Ensure customer success and satisfaction

Account management Account manager Cloud Services Communications

Remote Content Marketing Specialist

Posted 82 days ago

Hiring a remote Content Marketing Specialist

Full-time position in the United States

Analytics Collaboration Communication Skills Content Marketing

Enterprise Account Executive

Posted 82 days ago

Manage key enterprise accounts effectively.

Drive revenue growth through strategic planning.

Account Executive Account manager Client Relationship Management Cloud Computing