Customer Experience Specialist

New

Skills

Consultative skills Continuous learning Creative solutions Customer support Fluent English Fresha software Hubspot Problem-solving Remote work Technical troubleshooting

The Customer Experience Specialist will be responsible for resolving tickets and partner contacts via Hubspot, identifying root causes of issues, and providing consultative support to maximize the usage of Fresha software and enhance partner retention.

Key Responsibilities
  • Resolve tickets and partner contacts using Hubspot.
  • Identify root causes and flag recurring issues to the Team Lead and product teams.
  • Provide consultative support to maximize Fresha usage and enhance partner retention.
  • Develop creative solutions to improve partner experience and drive revenue.
  • Proactively go the extra mile to delight partners.
  • Test and investigate problems in Fresha software.
Requirements & Qualifications
  • Curious problem solver with a focus on root causes.
  • Passion for delighting partners.
  • Fluent in English, both written and spoken.
  • Technical mindset; comfortable with Fresha software.
  • Ability to work at pace with continuous learning.
  • Comfortable navigating ambiguity and testing the product.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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