Client Support Specialist

New

Skills

Confluence CRM ticketing systems Customer support Data analysis Google Workspace Jira Salesforce Slack Workflow design Zoom

The Client Support Specialist is responsible for triaging and troubleshooting customer issues across multiple teams, ensuring effective communication and resolution of problems. This role requires managing Salesforce cases and ticketing workflows, processing patient payments, and staying updated on product developments.

Key Responsibilities
  • Triage and troubleshoot customer issues across various teams.
  • Interface with Implementation, Sales, Client Success, Tech, and Medical Affairs to resolve issues.
  • Manage Salesforce cases and ticketing workflows; escalate high-impact problems.
  • Process patient payments and track outreach across departments.
  • Stay current on product updates and share knowledge with frontline teams.
  • Adapt to evolving needs and rapidly learn new issue types and tools.
Requirements & Qualifications
  • 2+ years in a fast-paced, data-focused, investigative environment.
  • Experience triaging complaints with Medical Science Liaison and Regulatory/Quality teams.
  • Experience designing workflows and processes.
  • 2+ years’ experience with Salesforce or other CRM ticketing systems.
  • Excellent verbal and written communication skills; ability to explain technical concepts clearly.
  • Must be willing to work in PT or MT time zones (11am-7pm PST or 12pm-8pm MST).
  • Occasional travel for team meetings may be required; mostly remote work.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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