Customer Happiness Manager

New

Skills

Crisp CRO techniques Customer support Email marketing FAQ maintenance In-app messaging Intercom User feedback analysis Writing skills Zendesk

We are seeking a dedicated Customer Happiness Manager to support authors and publishing professionals in a remote capacity. This role involves reviewing submitted projects, managing customer communication funnels, and enhancing user experience based on feedback.

Key Responsibilities
  • Offer support to authors and publishing professionals.
  • Review projects submitted on the platform.
  • Build customer funnels via emails and in-app messages to reactivate users.
  • Maintain and update our FAQ based on user feedback and questions.
  • Suggest product features based on user feedback.
  • Contribute to maintaining a high NPS (86!).
Required Skills & Qualifications
  • 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.).
  • Experience automating support processes.
  • Strong understanding of onboarding and CRO techniques.
  • Excellent writing skills with perfect grammar and spelling.
  • Native-level English speaker.
  • Availability to work every other weekend.
  • Ability to work from home.
  • Paid paternal and maternal leave.
  • Participation in annual team retreat.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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