Cloud Support Engineer

New

Skills

Cloud computing Customer support Docker Kubernetes Linux Networking OpenStack Troubleshooting Ubuntu Virtualization

Join Canonical as a Cloud Support Engineer, where you will play a crucial role in supporting the technical needs of customers using Ubuntu and open source products. Canonical is a leader in open source software, renowned for its innovative contributions to public cloud, data science, AI, and IoT. This remote position offers you the opportunity to solve complex technical problems and collaborate with a global team of talented professionals.

Key Responsibilities
  • Investigate and resolve complex customer issues related to Canonical’s products.
  • Engage with customers through various channels to ensure high satisfaction and effective problem resolution.
  • Contribute to knowledge base articles to enhance shared knowledge for customers.
  • Participate in a regular weekend working rotation.
  • Understand the Ubuntu development process to set realistic customer expectations.
Required Skills & Qualifications
  • Professional written and spoken English skills.
  • Strong academic background in a technical field.
  • Hands-on experience with Linux systems and cloud technologies.
  • Exceptional customer support experience with a focus on communication.
  • Ability to travel internationally for company events.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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