Member Support Representative

New

Skills

Ability to document interactions Communication skills Customer service skills Experience with remote support tools Familiarity with healthcare benefits Knowledge of HIPAA regulations Multitasking Problem-solving Technical troubleshooting Time management

Join our dynamic team as a Member Support Representative, where you will play a crucial role in providing empathetic and efficient support to our members through live inbound calls. This remote position allows you to engage with members, assist them with their needs, and ensure a seamless experience.

Key Responsibilities
  • Empathetically interact with members during live inbound calls.
  • Document interactions and ongoing resolutions for seamless follow-up.
  • Ensure member records are accurate and complete.
  • Multitask using internal tools to verify eligibility and benefits.
  • Field questions about the purpose and importance of telenutrition.
  • Match members with the right dietitian and find suitable appointment times.
  • Assist members with platform and account troubleshooting.
  • Work with internal and external partners on food delivery and grocery ordering queries.
  • Maintain accountability when handling sensitive information.
  • Collaborate with peers and leaders to find accurate solutions to complex problems.
Required Skills & Qualifications
  • Experience in a support role, either in person or on live calls.
  • Ability to communicate complex information concisely in writing.
  • Understanding of handling sensitive information, including PII and PHI, with a basic understanding of HIPAA.
  • Reliable high-speed internet access with minimum speeds of 100 Mbps download and 20 Mbps upload.
  • A private, secure, and quiet workspace.
  • Flexible availability, including weekends, from 8:00 AM to 8:00 PM PST.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 59 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Senior Manager, Customer Advocacy

Posted 59 days ago

Hiring a Senior Manager for Customer Advocacy at 1Password.

Full-time remote position in Canada or the United States.

Communication Skills Customer Satisfaction Interpersonal Skills Problem-solving

Gaming Support Agent

Posted 59 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

Multinational Customer Support Agent

Posted 59 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Hosting Support Agent

Posted 59 days ago

Provide technical support, Troubleshoot and solve customer issues, Continuous learning and

nt, Supportive team player, Customer

Dns FTP Interpersonal Communication Linux Command Line

Remote Product Manager

Posted 59 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Senior Developer Support Engineer

Posted 59 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Blockchain Solutions Engineer

Posted 59 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Remote Customer Support Specialist

Posted 59 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Remote Business Operations Specialist

Posted 59 days ago

Optimize insurance billing processes

Enhance operational efficiency

Communication Skills Customer Service Data Analysis Financial Acumen

Remote QA Engineer

Posted 59 days ago

- Conduct thorough testing of Anagram's insurance billing software - Identify and report software

bugs and defects - Collaborate with the development team to ensure quality standards are met -

Agile Methodologies Communication Skills Database Management Problem-solving

Gaming Support Agent APAC

Posted 59 days ago

Deliver remote customer support for gamers

Resolve technical, account, and purchase issues

Account management Android Communication Skills Crm systems

Remote Product Ops Manager

Posted 59 days ago

Manage product operations efficiently

Collaborate with teams to optimize strategies

Analytical Skills Communication Cross-functional Collaboration Leadership

Remote Quality Engineer

Posted 59 days ago

Hiring a remote Quality Engineer for Apollo

Full-time position in Poland

Collaboration Engineer Problem-solving QA

Remote Sales Ops Manager

Posted 59 days ago

Hiring a remote Sales Operations Manager

Full-time position in Canada or the United States

Analytical Skills Communication Communication Skills Crm Management

Senior Product Manager

Posted 59 days ago

Build vision, strategy, and roadmap for new product line

Incorporate data analysis & research for product decisions

Ab testing Agile Agile Methodology Analytical Skills

Remote Technical Account Manager

Posted 59 days ago

Manage technical relationships with customers

Ensure customer success and satisfaction

Account management Account manager Cloud Services Communications

Mid-Market CS Manager

Posted 59 days ago

Hiring a Mid-Market Customer Success Manager remotely

Full-time position in the United States

Communication Customer Satisfaction Customer success Customer Success Management

Remote Sales Engineer

Posted 59 days ago

- Drive sales of modern data orchestration solutions - Build and maintain customer relationships -

rovide technical expertise to customers - Work collaboratively with the sales team - Achieve sales

Communication Crm Customer Relations Data Orchestration

Atlassian Software Engineer Intern

Posted 59 days ago

Hiring a remote Software Engineer Intern for Atlassian in Canada

Internship position for the 2026 Summer

Collaboration Computer science Engineer Java

Remote Associate Product Manager

Posted 59 days ago

Hiring a remote Associate Product Manager.

Full-time position that can be done remotely in the U.S.

Analytical Skills Communication Skills Cross-functional Collaboration Market Analysis

Remote Senior Support Engineer

Posted 59 days ago

Hiring a remote Senior Support Engineer 1

Full-time position in Poland

Collaboration Tools Communication Skills Customer Support Engineer

Remote Customer Success Manager

Posted 59 days ago

Promote a fully remote senior role

Ensure effective customer onboarding

Account management Analytical Skills Client Relationship Management Collaboration

Customer Success Manager

Posted 59 days ago

Primary point of contact for Aurora Cloud clients and Partners

Onboarding clients and driving adoption

Account management Account manager Analytics Apis

Happiness Engineer - Customer Support

Posted 59 days ago

Providing customer support via email and live chat

Advocating for customer needs internally

Advocacy Communication Communication Skills Customer Experience

Partner Manager - Automattic for Agencies

Posted 59 days ago

Strategically execute growth strategy by developing relationships with digital agencies

Drive sales of Automattic products through partner channels

Account manager Analytics Business Development Communication

Partner Manager - Automattic

Posted 59 days ago

Drive sales through partner channels

Develop growth strategies for agency partners

Account manager Analytical Skills Customer service skills Go-to-market Strategies

Senior Analytics Engineer

Posted 59 days ago

Hiring a Senior Analytics Engineer remotely

Axios - Smart brevity

Airflow Analytics BigQuery Bi tools

Dealership Account Manager Opportunity

Posted 59 days ago

Recruit a Dealership Account Manager in Virginia Beach.

Drive success and growth in the automotive finance sector.

Communication Skills Customer Service Market Analysis Microsoft Office Suite

Sr Manager - Customer Support

Posted 59 days ago

Lead team development and mentorship

Drive operational efficiency and performance metrics

Collaboration Communication Communication Skills Continuous improvement

Customer Support Team Lead

Posted 59 days ago

Lead and support a team of Support agents

Deliver performance evaluations and career discussions

Customer Support Leadership Performance evaluation Problem-solving

Software Engineer - Staff A

Posted 59 days ago

Promote a flexible remote or hybrid work culture

Encourage inclusivity and diversity in hiring and career development

AWS C++ Cloud Computing Code reviews

India Payroll Manager

Posted 59 days ago

Oversee and manage payroll processing for employees in India

Ensure compliance with central and state laws and statutory filings

Communication Compliance Management Hris Leadership

Service Delivery Team Member

Posted 59 days ago

Deliver Blackbaud services effectively and efficiently

Manage customer requirements and processes

Communication Communication Skills Customer Experience English Language Proficiency

Java Full Stack Engineer

Posted 59 days ago

Recruit a skilled Principal Software Engineer proficient in Java Full Stack development.

Offer a flexible remote or hybrid work culture at Blackbaud.

Agile Methodologies Angular Engineer Front end

Client Support Specialist

Posted 59 days ago

Deliver prompt and effective technical support

Ensure high client satisfaction through problem resolution

Continuous learning Customer Service Documentation Problem-solving

Bilingual Client Onboarding Lead

Posted 59 days ago

Streamline client onboarding in Spanish and English

Maintain and nurture client relationships

Account manager B2b Sales Cloud Cloud Computing

Client Success Representative

Posted 59 days ago

Enhance client and carrier satisfaction

Streamline supply chain processes

Collaboration Communication Customer Service Data Management

Bilingual Client Success Rep

Posted 59 days ago

Enhance client satisfaction and retention

Resolve issues and improve processes

Collaboration Communication Customer Service Documentation

Field & Events Manager

Posted 59 days ago

Hiring a Manager for Field & Events

Full-time remote position in the US

Communication Skills Event Planning Organizational Skills Problem-solving

Senior Software Engineer

Posted 59 days ago

Design and develop cloud-native API first platform for patented data and AI-powered Security Knowledge Platform

Build and maintain integrations connecting platform with customer systems, tools, and more

Agile Agile Development Ai Tools Android

Remote Customer Support Associate

Posted 59 days ago

Provide excellent customer service in Italian and English; Resolve customer issues efficiently;

tify customer needs and recommend suitable products/services; Maintain accurate customer records;

Adaptability Communication Skills Customer Support English

Small Business Relationship Manager

Posted 59 days ago

Build relationships with small business customers, Drive revenue growth, Ensure customer retention,

Collaborate with cross-functional teams, Provide customer feedback for product

Communication Skills Customer feedback analysis Forecasting Leadership

AP & AR Administrator

Posted 59 days ago

Support AP & AR functions for APAC region

Ensure compliance with financial policies and controls

Accounting Accounts Receivable Communication Communication Skills

Business Development Representative

Posted 59 days ago

Recruit a Business Development Representative with experience in outbound sales and technology sales.

Collaborate with regional teams to drive customer projects that align with product lines.

Account management Business Communication Business Development Cloud