Customer Success Manager

New

Skills

AI/ML Concepts API Integrations Change Management Customer Success Higher Education Technology Product Roadmap Communication SaaS Software Implementation Stakeholder Engagement Training Development

We are seeking a Customer Success Manager specializing in Higher Education to build and maintain strategic relationships with university decision-makers, serving as the primary contact between universities and Anthropic. The ideal candidate will become an expert in Anthropic's products, including API, Claude for Enterprise, and Claude Code, and will play a crucial role in driving adoption and usage across these products.

Key Responsibilities
  • Build and maintain strategic relationships with university decision-makers.
  • Become an expert in Anthropic's products: API, Claude for Enterprise, and Claude Code.
  • Monitor usage patterns and drive adoption across API and seat-based products.
  • Develop and execute change management strategies for universities; Train the Trainer and Center of Excellence programs.
  • Create and maintain enablement resources to drive efficiency across the partner portfolio.
  • Serve as the customer's thought partner; socialize the product roadmap and engage Product PMs.
Required Skills & Qualifications
  • 5+ years in higher education technology, SaaS or emerging tech with a CS background.
  • Ability to navigate academic bureaucracies and build consensus among diverse stakeholders.
  • Deep understanding of higher education buying cycles and adoption across institutions.
  • Excellent communication; translate technical concepts for varied audiences.
  • Technical fluency with AI/ML concepts, API integrations, and software implementations.
  • Strategic mindset to identify growth opportunities and translate into expansion plans.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Product Execution Leader

Posted 6 days ago

Lead end-to-end project execution.

Translate research needs into workflows.

AI/ML Concepts Analytical Skills Data Pipeline Design Operational Excellence

Revenue Operations Analyst

Posted 36 days ago

Optimize the revenue tech stack.

Lead CRM workflow design and integrations.

API Integrations Clari Data Governance Forecasting

HubSpot Solutions Consultant

Posted 36 days ago

Lead technical implementation projects on HubSpot.

Design and develop tailored solutions for clients.

API Integrations Data Migration HubSpot Marketing Hub HubSpot Operations Hub

Senior Developer Success Engineer

Posted 32 days ago

Manage strategic developer accounts effectively.

Anticipate and address technical needs of clients.

API Integrations Data Portability Node.js OAuth

Data Engineering Architect

Posted 32 days ago

Organize and manage DAM assets.

Implement data governance practices.

Access Control AEM API Integrations Collaboration Tools

Conversational AI Engineer

Posted 32 days ago

Design and deploy AI chat solutions.

Build conversational flows using Dialogflow CX.

Agent Assist API Integrations Dialogflow CX Google CCAI

HubSpot Solutions Consultant

Posted 32 days ago

Lead technical implementation projects on HubSpot.

Design tailored solutions leveraging HubSpot features.

Agile Methodologies API Integrations Data Migration Figma

DAM Solutions Architect

Posted 30 days ago

Navigate DAM ecosystems to keep assets organized.

Drive governance through metadata and access controls.

AEM API Integrations Aprimo Bynder

Solutions Architect - DXP

Posted 26 days ago

Collaborate with clients to define data architecture.

Enable and optimize Customer Data Platforms.

API Integrations AWS Azure Customer Data Platform (CDP)

Revenue Operations Analyst

Posted 25 days ago

Ensure data cleanliness in GTM systems.

Utilize AI tools for data validation.

AI-driven Data Tools API Integrations Data Enrichment Tools Data Hygiene Management

Customer Success Operations Lead

Posted 23 days ago

Design and scale the customer success operations infrastructure.

Develop data-driven campaigns using customer lifecycle signals.

API Integrations Business Intelligence Customer Success Operations Data Modeling

Technical Account Manager

Posted 22 days ago

Optimize customers' technical health.

Serve as primary technical interface.

API Integrations Communication Skills Cross-Functional Collaboration Customer Success

Senior Security Analyst

Posted 22 days ago

Lead and manage vulnerability management and pentesting.

Collaborate with cross-functional teams to enhance security compliance.

API Integrations Application Security Tooling Bug Bounty Programs Cloud Security (AWS

Accounting Integrations Manager

Posted 17 days ago

Lead the development of accounting integrations.

Define product vision based on market trends.

Accounting Software Agile Methodologies API Integrations Cross-Functional Collaboration

Program Manager, CS Tools

Posted 9 days ago

Manage backlog and sprint planning.

Translate business needs into specifications.

AI Tools API Integrations Automation Tools Backlog Management

Senior Frontend Engineer

Posted 17 days ago

Lead frontend architecture and design systems.

Build high-performance applications using React and TypeScript.

API Integrations CI/CD Frontend Architecture JavaScript

Enterprise Account Executive

Posted 16 days ago

Lead deal strategy tailored to client needs.

Manage the full sales cycle effectively.

API Integrations Cross-Functional Coordination C-suite Engagement Deal Strategy

AI Automation Senior Manager

Posted 15 days ago

Lead a team of automation engineers.

Prototype and deliver AI features for internal tools.

AI Agents API Integrations Automation Engineering AWS Bedrock

Marketing Operations Manager

Posted 10 days ago

Manage and optimize marketing automation platforms.

Identify and implement new MarTech tools.

API Integrations Attribution Models Data Visualization HubSpot

Partnerships Lead Role

Posted 8 days ago

Manage partner relationships comprehensively.

Drive growth for live integrations post-launch.

API Integrations Business Development Co-marketing Customer Success

Junior Web Developer Role

Posted 7 days ago

Support the development and maintenance of websites.

Implement front-end updates and troubleshoot issues.

API Integrations CSS Digital Content Management HTML

Senior Product Designer

Posted 6 days ago

Design core experiences for restaurant partners and internal teams.

Collaborate with a dedicated team to deliver scalable solutions.

API Integrations B2B Design Collaboration Complex Workflows

SOX Technical Control Testing

Posted 48 days ago

Evaluate and test IT controls for SOX compliance.

Collaborate with technology teams to assess and improve control design.

Accounting Change Management Communication Documentation

Healthcare Commercialization Analyst

Posted 48 days ago

Analyzing healthcare markets, Providing strategic guidance, Developing financial benchmarks,

ing findings & recommendations, Collaborating with cross-functional

Change Management Data Analysis Financial Modeling Market Analysis

HR Business Partner Director

Posted 48 days ago

Align HR strategies with business goals

Foster inclusive and high-performance culture

Change Management Communication Compliance Management Data Analysis

NetSuite Solutions Architect

Posted 48 days ago

Lead customer definition sessions and demonstrate NetSuite capabilities

Design tailored NetSuite solutions for businesses

Change Management Computer science Crm ERP

Senior Client Delivery Lead

Posted 48 days ago

Drive technology transformation for energy clients

Manage client relationships and delivery pipelines

Agile Change Management Communication Skills Crm

Remote People & Culture Manager

Posted 48 days ago

Hire a remote HR leader

Support employee engagement

Change Management Communication Skills Employee Engagement Organizational Development

Pharmacy Software Consultant

Posted 48 days ago

Lead implementation projects|Build strong customer relationships|Provide consulting expertise|Drive

business value through software solutions|Ensure successful project

Change Management Communication Skills Project Management Team Collaboration

Incident Manager Night Shift

Posted 48 days ago

Lead incident response and resolution

Oversee and improve service management processes

Change Management Communication Itil Jira

Network Growth Manager

Posted 48 days ago

Operational Support Strategic Program Leadership Content Development Program-Level

None

Change Management Communication Skills Data Management Hubspot

VMware Cloud Engineer II

Posted 48 days ago

This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.

Responsible for the support of internal and external customers on multiple platforms.

Change Management Customer Support Data Analysis Troubleshooting

Remote HR Business Partner

Posted 48 days ago

Hiring a remote HR Business Partner

Full-time position in the United States

Change Management Communication Skills Employee Relations HR

Tech Implementation Manager

Posted 48 days ago

Customer Activation Strategy Enterprise Rollout Management Implementation

Collaboration Change

Change Management Data Analysis Product Development Project Management

Director - People Transformation

Posted 48 days ago

Drive HR strategies and policies to support the organization's mission

Lead initiatives for policy refresh, HRIS implementation, and people analytics

Budgeting Change Management Cross-functional Collaboration Data Analytics

Remote People Transformation Director

Posted 48 days ago

Hiring a remote Director for People Transformation

Full-time position with no geographical restrictions

Change Management Collaboration Employee Engagement Human Resources

Customer Success Skills Strategy Manager

Posted 48 days ago

Serve as a strategic advisor for enterprise clients

Orchestrate end-to-end deployments for customer value delivery

Ai Change Management Communication Customer success

Skills Strategy Manager India

Posted 48 days ago

Advise clients on AI-driven workforce transformation

Design and deploy custom skills programs

Change Management Communication Data Analytics Leadership

Regional Client Coverage Head

Posted 48 days ago

Lead and manage Client Coverage Group within a region

Drive revenue growth and client retention targets

Banking Change Management Conflict resolution Crypto knowledge

Collections Vendor Manager

Posted 48 days ago

Develop and maintain relationships with debt collection agencies, identify performance trends, collaborate with cross-functional partners, implement process improvements, conduct partner reviews

None

Change Management Communication Skills Data Analytics Process Improvement

Remote Lead Technical Program Manager

Posted 48 days ago

Enhance product development | Manage AI platform projects | Drive operational excellence | Lead

rsecurity projects | Oversee data ingestion

Change Management Cross-functional Collaboration Data Ingestion

Remote Technical Program Manager Jobs

Posted 48 days ago

Manage multiple projects, Coordinate between teams, Ensure project timelines, Conduct risk

ts, Facilitate stakeholder

Change Management Communication Computer science Engineering

Public Safety Transformation

Posted 48 days ago

Drive impactful change - Lead high-visibility projects - Transform public safety - Deliver

al results - Collaborate

Ai Change Management Cloud Platforms Communication

Global Implementation Consultant

Posted 48 days ago

Lead implementations for standard enterprise clients

Work collaboratively with cross-functional teams

Change Management Communication Cross-functional Collaboration Customer success