Customer Success Executive

New

Skills

Account Management Cloud Security Customer Success Management DISA Executive Communication FedRAMP Government Compliance Identity and Access Management (IAM) SaaS Zero Trust Security

We are seeking a Customer Success Executive to lead our Department of Defense (DoD), Intelligence Community (IC), and Financial Services Industry (FSI) accounts. This role requires a proactive engagement with C-suite executives and security teams to develop multi-year customer success strategies that align Identity and Access Management (IAM) with mission objectives.

Key Responsibilities
  • Act as the executive owner for DoD/IC/FSI accounts.
  • Develop and execute multi-year customer success strategies.
  • Lead business reviews and present insights on adoption, ROI, and risks.
  • Navigate procurement cycles and authorization timelines.
  • Liaise on security and compliance matters, including FedRAMP and DISA.
  • Coordinate escalations across Support, Engineering, Product, and Compliance teams.
Requirements & Qualifications
  • 10+ years in customer success, account management, or consulting, preferably in government.
  • 8+ years in enterprise SaaS IAM, cloud security, or zero-trust environments.
  • Proven track record in managing multi-year relationships with government customers.
  • Strong understanding of government regulatory and compliance requirements.
  • Excellent executive-level presentation and communication skills.
  • US Citizenship required; TS/SCI clearance is valued.
  • Willingness to travel 25-30%.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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