Customer Productivity Manager

New

Skills

Collaboration with Product Collaboration with Sales Customer Training Programs Knowledge Base Development Metrics Tracking Onboarding Resources Program Management Self-Service Resources Storytelling in AI Strategic Thinking

We are seeking a Manager of Customer Productivity who will design and implement a scalable customer training program focused on activation and value. This role involves developing onboarding resources, workshops, and deep-dive content on our platform while collaborating closely with various teams to ensure customer success.

Key Responsibilities
  • Design and build a comprehensive customer training program.
  • Develop onboarding resources and workshops to enhance customer activation.
  • Define and track metrics to measure customer value in partnership with Sales and Customer Success.
  • Collaborate with Product and Product Marketing to create enablement materials for new releases.
  • Advise GTM teams on customer engagements, articulating value and guiding adoption.
  • Build and maintain a scalable knowledge base and self-service resources.
Requirements & Qualifications
  • 8+ years in customer-facing roles such as sales engineering, solutions, or enablement within AI/ML or enterprise tech.
  • Enterprise tech sales experience with strong presentation skills to both technical and executive audiences.
  • Proven program management experience in building enablement or productivity programs.
  • Ability to thrive in fast-paced, ambiguous environments and define operational playbooks.
  • Strong strategic thinking and storytelling capabilities, with the ability to distill complex AI concepts into clear frameworks.
  • Experience collaborating with Sales, Product, Marketing, and Operations to shape customer-facing motions.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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