Customer Success Manager (Scale)

New

Skills

Account manager Looker Presentation Skills Program Management Project Management Reporting Tools SaaS SQL Tableau

Job Overview

At Panoptyc, we're revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft in over 15,000 markets across the United States. Join our rapidly growing, fully remote team to reshape the future of retail security.

Responsibilities
  • Own the customer lifecycle at scale, driving adoption, satisfaction, and value realization.
  • Use data and analytics to identify risks, uncover opportunities, and deliver proactive engagement strategies.
  • Build and manage scalable programs such as webinars, office hours, and optimization calls.
  • Create dashboards and reports to track key metrics like adoption, retention, NPS, and expansion.
  • Act as the voice of the customer, sharing insights with Product, Sales, and Leadership.
Requirements & Qualifications
  • 2+ years in customer-facing roles (Customer Success, Account Management, Project Management).
  • Strong analytical and operational mindset with proficiency in SQL, BI dashboards, and HubSpot workflow setup.
  • Experience with CRM, reporting, and communication tools.
  • Proven ability to manage multiple projects with attention to detail.
  • Excellent written and verbal communication skills and strong collaboration abilities.
  • Comfort presenting to client groups and thriving in a remote, asynchronous environment.
  • (Bonus) Experience in Loss Prevention or working with retail clients.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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