Technical Support Engineer 3

New

Skills

Client Relations Critical Thinking Customer Education Documentation Integrations Knowledge Base Development Linux Programming SaaS Technical Support

As a Technical Support Engineer 3 at Datadog, you will play a critical role in delivering exceptional support to our Premier Customers. Your primary focus will be to address client requests through various channels, ensuring they are well-educated on our platform while fostering strong relationships to understand their unique environments.

Key Responsibilities
  • Respond to client requests via phone, chat, and tickets.
  • Educate clients on the Datadog platform and its functionalities.
  • Develop relationships with Premier Customers to understand their environments.
  • Reproduce issues and explore Datadog's extensive integrations.
  • Build documentation and knowledge base articles for various technologies.
  • Drive product conversations based on client interactions.
  • Participate in routine health check meetings with Premier Customers.
Required Skills & Qualifications
  • 5+ years of experience in multi-channel technical support at a SaaS company.
  • Some programming experience and basic knowledge of Linux.
  • Self-motivated, detail-attentive, and a desire for continuous learning.
  • Critical thinker with a client-centric approach.
  • Ability to make decisions and know when to escalate.
  • Experience in a Premium/Enterprise technical support role.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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