WEM Applications Consultant

New

Skills

Analytics (AQM) CRM Five9 Networking PBX Quality Management (QM) SaaS Speech Analytics Verint WEM VoIP

As a Workforce Engagement Management (WEM) Applications Consultant, you will lead the consultative delivery, implementation, and deployment of Five9 and Verint WEM solutions. You will partner with customers to achieve both technical and business outcomes, ensuring end-to-end WEM engagements from design through deployment.

Key Responsibilities
  • Lead the implementation and deployment of Five9 and Verint WEM solutions.
  • Partner with customers to deliver desired technical and business outcomes.
  • Manage end-to-end WEM engagements from initial design to final deployment.
  • Communicate plans, progress, and status updates to internal staff and customers.
  • Own and develop Five9’s Verint AQM/Quality Bot services and related materials.
Required Skills & Qualifications
  • 5+ years of Verint WEM implementation experience (QM/AQM, Speech Analytics).
  • 3+ years in Professional Services or as a Verint AQM/Quality Bot consultant.
  • Knowledge of SaaS, Networking, CRM, WFM, PBX, CTI, VoIP, and IVR.
  • Experience with NICE, CSI, Calabrio, Aspect Monet is desired.
  • Willingness to travel up to 70%.
  • Excellent written and verbal communication skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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