Technical Support Specialist

New

Skills

Customer Service Documentation Skills Fluency in English Fluency in French Hardware Knowledge Problem Solving Remote Communication Software Knowledge Technical Support Troubleshooting Skills

We are seeking a dedicated Technical Customer Support Specialist fluent in both French and English to join our remote team. This role requires providing exceptional technical support to our customers across the EU timezone, ensuring they have the best possible experience with our products and services.

Key Responsibilities
  • Provide timely and effective technical support to customers via email, chat, and phone.
  • Diagnose and resolve technical issues related to our products.
  • Collaborate with the product development team to improve customer experience.
  • Document customer interactions and technical solutions for future reference.
  • Conduct follow-ups with customers to ensure their issues are fully resolved.
Required Skills & Qualifications
  • Fluency in French and English (written and spoken).
  • Proven experience in a technical support or customer service role.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with troubleshooting software and hardware issues.
  • Excellent communication and interpersonal skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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