Technical Support Engineer

New

Skills

AI Tools Improvement API Troubleshooting Bug Triage Collaboration with Engineering Documentation Skills Intercom Policy Monitoring QA Testing Technical Customer Support Zendesk

As a Technical Support Engineer, you will be responsible for addressing technical customer inquiries and troubleshooting complex issues. Your role will involve collaborating with engineering and design teams to improve products and internal tools, thereby enhancing team productivity.

Key Responsibilities
  • Respond to technical customer inquiries via email and chat in Intercom.
  • Debug complex issues on Gamma sites using APIs and troubleshooting techniques.
  • Improve internal AI tools to boost team productivity.
  • Collaborate with engineering and design on product improvements.
  • Create and maintain documentation, knowledge base, and guides.
  • Triage bug tickets and monitor content for policy violations.
Required Skills & Qualifications
  • 1–2 years of experience in technical customer support or QA.
  • Excellent written and verbal communication skills.
  • Ownership mindset; comfortable in a player-coach role.
  • Technical background through degree, certification, or hands-on experience.
  • Experience in early-stage startups; familiarity with Intercom, Zendesk, Metabase, Stripe, Linear, LaunchDarkly.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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