Night Shift Support Specialist

New

Skills

Communication Ms Office SaaS Zendesk Zoho

Job Overview

As a Night Shift Support Specialist, you will be responsible for providing support to customers and professionals across various departments. Your role will involve resolving queries related to HR, IT, Finance, and benefits in a timely manner.

Responsibilities
  • Manage customer relationships and address concerns promptly
  • Triage and prioritize tickets based on urgency
  • Utilize Zendesk & GPP for tracking customer interactions
  • Communicate effectively with professionals and customers to resolve queries
Requirements & Qualifications
  • 3-5 years of Global Shared Services experience
  • Proficiency in written and verbal English
  • Strong knowledge of HR procedures and policies
  • Experience in handling HR, IT, or Finance queries
  • Excellent organizational and time-management skills
  • Ability to work in a dynamic environment and meet SLAs

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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